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Transition Manager

3 weeks ago

Riyadh, Saudi Arabia CSG Talent Full time

A global leading Facilities Management company is looking for an experienced Transition Manager to join their team in Riyadh, Saudi Arabia.

Essential Responsibilities:

- Ensure new Services have a fully developed end to end support structure, including Processes, SLAs and KPI's with business requirements and priorities.
- Act as a gate keeper function that ensures effective Transfer to Operations in compliance with the Service Readiness Process (SRP) for all new services introduced via the business project lifecycle.
- Provide fully documented services, which are updated and maintained throughout the life of the service and are aligned to best practice.
- Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders.
- Represent the Operations team at all project meetings to define and implement service acceptance criteria for both new and changing services.
- Work with Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects are delivered in compliance with the requirements.
- Ensure that any new 3rd party contracts contain an agreed support schedule which aligns with the proposed support model and is backed up with SLAs managed through regular service reviews.
- Interface with the Project Support Office to ensure adequate Service Transition and Back Office Operations Team coverage across all relevant work requests.
- Define and deliver the end to end support model with all key stakeholders across multiple delivery organisations
- Ensure all operational support material is completed to a high standard by all relevant Design and Service Transition functions.
- Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria.