Customer Service Specialist:

1 week ago

Riyadh, Saudi Arabia Unique Aspect Full time

Customer Service Specialist**:(Saudi's Only)**

Unique Aspect a company that own three retails store:
**Party Experts**: Party Store.

**Scrubers**: Medical Uniform Store.

**Unique Events**: Event planning.

Our well known company named Unique Aspect is hiring for Customer Service Specialist. **(Saudi's Only)**

We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback.

**Responsibilities**:

- Immediately escalating serious complaints or issues that you are not equipped to deal with.
- Liaising with colleagues or managers to find the best solutions to customers’ issues.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
- Maintaining a polite, helpful, and professional manner at all times.
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
- Familiarizing yourself with new products and services as they are introduced.
- Attending workshops and meetings as required.
- Respecting client confidentiality at all times.

**Requirements**:

- High school diploma.
- Previous experience in a customer service role is preferred.
- The ability to respond appropriately under pressure.
- Sound judgment and excellent problem-solving skills.
- A positive attitude and the ability to build relationships with clients.
- The flexibility to work irregular hours, when required.

**Salary**:will be determined after the personal interview.

**Expected Start Date**: Immediately.

**Job Types**: Full-time.

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