Managed Services Head

1 day ago

Riyadh, Saudi Arabia Giza Systems EG Full time

Oversee the Managed Services portfolio in KSA, ensuring operational excellence, customer satisfaction, and sustainable growth. - Work closely with regional leadership and global delivery centers to design and deliver high-value managed services that meet the needs of enterprise and government customers. - Lead the Managed Services business unit across KSA, covering IT and OT domains. - Define and execute the go-to-market strategy, aligned with the company’s growth objectives. - Manage P&L accountability, ensuring revenue and margin targets are achieved. - Build and strengthen customer relationships with key accounts in government, energy, utilities, and enterprise sectors. - Oversee service delivery excellence, SLA compliance, and continuous improvement initiatives. - Develop and mentor a high-performing team, fostering a culture of innovation and collaboration. **Personal Skills**: - B.Sc. in Engineering, Information Technology, or an equivalent technical field. - Develop a dynamic and visionary strategy for the managed services to lead and expand our business in Saudi Arabia across all business (IT & OT). - Promote and foster a strong team culture and open and transparent communication. - Provide training and development opportunities and serve in a mentoring role for the team. - Excellent leadership, communication, and stakeholder management skills. **Technical Skills**: Proven track record in Managed Services leadership within IT and/or OT industries. Strong understanding of service management frameworks (ITIL, ISO, etc.) and managed services business models. Experience in P&L ownership and achieving ambitious growth targets. Excellent leadership, communication, and stakeholder management skills. Prior exposure to the Saudi market and customer ecosystem is highly desirable. **Education**: B.Sc. of Engineering, Information Technology or equivalent **Job Details**: Job Location Riyadh, Saudi Arabia Company Industry System Integrator Company Type Employer (Private Sector) Job Role Management Job Division Managed Services Career Level Director/Head Years of Experience Min: 16 Max: 20 Residence Location Saudi Arabia Nationality Saudi Arabia Degree Bachelor's degree

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