I.t. Support Specialist

2 weeks ago

الرياض, Saudi Arabia FAMA Technologies Full time

**Responsibilities**:

- Diagnose and troubleshoot hardware and software issues.
- Provide remote support for users.
- Document issues and resolutions in the ticketing system.
- Assist with setting up and configuring new systems.
- Provide advanced technical support for software, hardware, and network issues.
- Manage user accounts and permissions.
- Monitor system performance and address potential issues.
- Collaborate with other IT teams to resolve complex issues.
- Develop and update IT support documentation.
- Troubleshoot network-related issues.
- Monitor and maintain network infrastructure.
- Configure routers, switches, and firewalls.
- Ensure network security and data protection.
- Assist with network upgrades and installations.
- Manage and maintain servers, storage, and backup systems.
- Implement and monitor system security measures.
- Manage software deployments and updates.
- Perform regular system backups and disaster recovery planning.
- Troubleshoot server and system-related issues.

**Essential Skills for IT Support**:
**Technical Proficiency**:

- Strong understanding of operating systems (Windows, macOS, Linux).
- Knowledge of networking principles (TCP/IP, DNS, DHCP).
- Familiarity with hardware components and peripheral devices.

**Problem-Solving Skills**:

- Ability to quickly diagnose issues and provide effective solutions.
- Analytical thinking to approach complex technical problems.

**Communication Skills**:

- Clear and concise verbal and written communication.
- Ability to explain technical concepts to non-technical users.

**Customer Service Orientation**:

- Patience and empathy when dealing with users.
- Commitment to providing a positive user experience.

**Time Management**:

- Ability to prioritize tasks and manage multiple issues simultaneously.
- Meeting response and resolution time targets.

**Adaptability**:

- Willingness to learn and adapt to new technologies.
- Ability to handle unexpected issues calmly and efficiently.

**Team Collaboration**:

- Working well with other IT teams and departments.
- Sharing knowledge and assisting teammates when needed.

**Attention to Detail**:

- Careful attention to documentation and ticketing.
- Ensuring accurate configuration and setup of systems.

**2 Years of relevant experience**

**Education**:

- Bachelor's (preferred)

**Experience**:

- I.T. Support Specialist: 2 years (preferred)

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