Pm Support

**Job Description: PM Support (DPM-S) KSA HR & Recruiting Director**

**Reports to**:
**AITC 5D JV Program Manager (SA)**

FLSA: Full-time Salary Exempt

Primary Work Location: KSA - Riyadh

**Company Overview**

AITC is a fast-growing, proven Information Technology Company focused on Network and Systems Engineering and Integration, Professional Services, Medical Simulation, Test and Training Systems and End-To-End Product and Technology solutions. AITC provides expert support in Information Systems Design and Cyber Security, Strategic Planning, Program and Project Management, Security Risk Assessment, and Logistics for Federal Government and Public Sector markets.

AITC is an ISO 9001:2015 certified company and has been rated at level 3 for CMMI for Services. All employees are required to be aware of our Quality Policy and must adhere to AITC's established ISO and CMMI policies, standards, and procedures.

**Position Overview**

Responsible for the management of support operations to multiple projects, working with the Senior Program Manager (SPMs) and/or Program Management Office (PMO). The PM-S will oversee daily support operations and lead in the support planning and operations, knowledge management, operations requirement management, logistics management, HR management, Talent management, Recruiting, marketing, reporting, and budgeting. PM-S will be responsible for coordinating program execution support with the PMO. Additionally, this individual will lead the AITC KSA Human Resources office as the KSA HR Director as well as the AITC KSA Recruiting office as the KSA Recruiting Director.

**Responsibilities / Duties**
- Facilitate the definition of operational support for project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary.
- Responsible for assembling the project support staff; for their technical or functional development, performance, and/or termination during the project or projects.
- Manage project support budget(s) and resource allocation(s).
- Facilitate the definition of service levels and customer (internal and external) requirements. Interact regularly with existing or potential customers to determine their needs and to develop plans for improving operational delivery. Work cross-functionally to solve problems and implement changes.
- Understand operationally and follow a defined, agreed upon project management methodology.
- Present oral and written reports, defining plans, problems, and resolutions to appropriate levels of management.
- Review goals, accomplishments, and overall team performance at key stages.
- Provide mentoring and coaching to team members. Ensure overall project team and staff team training and development.
- Able to recognize the customers (internal and external) and what are the customer’s needs: provide realistic expectations; establish specific customer satisfaction standards and actively monitor customer satisfaction.
- Recognize problems or situations that are new or without clear precedent. Evaluate alternatives and find solutions using a systematic, multi-step approach.
- Develop improvements and innovations to enhance performance.
- Convey goals and objectives clearly and in a compelling manner; listen effectively and clarify information as needed
- Ensure that project status, issues and successes are communicated to project team, customer and all levels of management and documented appropriately.
- Ensure open communication on the project team. Address delicate situations and handle conflicts in such a way as to maximize opportunity and minimize exposure to risk.
- Create within the team a shared focus on the importance of achieving results. Create work standards for project; establish and define roles and responsibilities, specific outcomes, and clear measures for quality and success of the team.
- Participate in the design and/or testing phases.
- Anticipate consequences of actions, potential problems, or opportunities for change.
- Set and meet realistic deadlines. Forecast changes and communicate current and projected issues.
- Duties as assigned to include:
**_Knowledge Management_**
- Training, Lessons Learned, IT Management Oversight (IT Security / IT assessment, analysis, operations, and maintenance)

**_Operations Requirements Management_**
- Standardization of PMO reporting and presentations; communications and operations processes; and reporting/organizational structure. Maintains PMO policies and communications plan as well as internal customer badging/access (personnel and equipment).

**_Logistics Management_**
- Oversees supply accounts; transportation contracts and assets; and housing allocations and processes. Appoints facilities managers.

**HR Management / Performance Management / Talent Management**
- AITC KSA HR and Recruiting
- Respons