Director of Front Office

4 days ago

Jeddah, Saudi Arabia Shangri-La Hotels Full time

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

203 stylish rooms and suites plus 17 luxury serviced apartments.
5 restaurants and lounges, including the legendary Shang Palace
Convenient for Jeddah’s popular landmarks and Red Sea Mall
116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

**Job Summary**:
The Director of Front Office is responsible for the general administration and profitability of the operation of the Front Office department, including Front Desk, Concierge, Service Centre, Guest Relations, and Guest Service Center.

As a Director of Front Office, we rely on you to,

Attended operations briefing and highlights important points from the daily VIP arrival list, occupancy forecast, causes for variance in reservations forecast and previous days’ occupancy against forecast.
Conducts daily briefing for section supervisors, highlights VIP arrivals, reviews meetings and banquet functions for the day, reviews positive and negative guest comments received, informs colleague on room status situation.
Conducts Front Office meetings on a regular basis. Highlights observations in service areas for further improvement.
Resolves conflicts and/or problems existing in the department.
Obtains employee feedback on operational matters as well as other matters affecting their employment with the Hotel.
Relays relevant feedback to appropriate department for action.
Ensures all other Hotel programs related to customer relations and revenue generation are successfully implemented in the Front Office area.
Is responsible for the proper functioning of the Front Office which includes Front Desk, Concierge, and Service Centre.
Ensures Maximum sale of rooms at highest possible rates daily.
Set up manning standard of the Front Office.
Ensures that the established quality standard and a high level of work performance are maintained.
Ensures that standards, policies, procedures are clearly understood and followed through.

**What we are Looking For**:
Minimum of 2 years of experience in a similar capacity
Strong English skills
Positive Attitude and willingness to learn.
Result driven and proactive in approach.
Sensitive to guest and team member’s needs

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

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