Assistant Manager

2 weeks ago


Riyadh, Saudi Arabia Qiddiya Investment Company Full time

**Key Responsibilities**
- Provide direct support for escalated incidents and service requests.
- Maintain and update support documentation and knowledge base articles.
- Coordinate with vendors and service providers for issue resolution and updates.
- Support onboarding and training of new team members and L0/L1 support staff.
- Collaborate with Application Design & Delivery teams to test and validate fixes and enhancements.
- Participate in root cause analysis and problem management initiatives.

**Requirements**:
**Education**
- Bachelor’s degree in IT, Computer Science, or related field.

Experience supporting systems such as ticketing, POS, leasing, and park management


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