Bus Operation Expert

**About AtkinsRéalis**

The Bus Operation Expert will ensure that the Bus and ITS Systems will be effectively operated to meet the project operational requirements and ensure that all relevant operational experts shall be available on a call-out basis to attend any incident that may occur. Optimum services will be delivered to the commuters safely.

**Responsibilities**:

- Oversee start of operations through all the phases of the Bus and ITS Contractors’ activities to verify that all the contractual requirements are fully met.
- Be responsible for the ongoing day to day delivery of passenger services in accordance with the KPI Regime and best market practices. Safety and excellence will be at the heart of all these services.
- Bus Operation Expert shall be responsible for start of the operations, station and depots including all the inspections that are required as per the agreed SOPs.
- Bus Operation Expert will be leading the operations on a 24/7 basis for resolving incidents, accidents and emergencies that may occur on the Bus Project.
- Bus Operations Expert will be leading the development of the operations and maintenance manual.
- Bus Operations Expert will review and manage PTC monthly and annual performance reports.
- Bus Operations Expert will review and manage PMS monthly and annual performance reports.
- Bus Operations Expert will also supervise the Operations Control Centre (bus operations) and coordinate special situations like crisis coordination, disaster recovery, etc.
- Bus Operations Expert will produce reports for the PMS team to be presented to the client on punctuality, kilometers, and all required KPI reports.
- Bus Operations expert will compare operational data from ITS systems and inspections status prior to preparing the reports for the client.
- Bus Operations Expert will play an integral role within the development of base optimization and future expansion plans, with routes, fleet allocation and depot strategies.
- Crisis management procedures
- Will support and report to the Senior Manager - Bus Services Delivery
- Should any incident occur, he shall promptly be present at the scene, provide advice and support to the client’s senior management or their representation until the situation is brought under control.
- Support the Senior Manager to produce reports based on such incidents and maintain them for further investigation as required.
- Any mitigations on incidents will be coordinated with specialists and third parties, these will be followed up to ensure no such incidents occurs in the future.
- Coordinate with the Journey Planner expert in ensuring a smooth experience for the commuters.
- The Bus Operations Expert will monitor the operations contractor to see how effectively the following are managed. inventory management, correct ordering of supplies, maintenance and replacement of operational equipment, optimizing processes, overseeing the operations team, and liaising with external stakeholders etc.,

**Qualification**:

- University Degree
- 10 years’ experience in bus operations either in:

- Operational experience in Bus operating company, and/or
- Client organization managing a Bus operator, and/or
- Consultant team managing Bus operator.
- Contract management in a Public Transport environment.
- Prior experience dealing with multiple Contractors and their performance against KPI regime
- Experience dealing with Operating procedures, instructions and code of conduct handbooks
- Experience dealing with timetables and materials related to successful and smooth operations of the transportation system
- Quality Management Systems
- Crisis Management Regime
- Transportation and Safety Procedures
- Must be prepared to be available on a call-out basis should an incident occur outside of the normal operational hours. Maximum time to respond to call-out will be 30 minutes.
- Exposure dealing with any investigations and mitigations on any incidents and comfortably dealing with third parties (Police, Civil Defence, security agencies etc)
- Prior experience dealing with OEMs, manufacturers and independent consultants/accident investigative agencies will be a requisite.
- Proven organizational skills, including time management.
- Project management experience.
- Comprehensive high-level Stakeholder management skills.
- Strong analytical and problem-solving skills.
- Self-sufficiency and an ability to work with mínimal supervision.
- Strong verbal and written communication skills.
- Attention to detail.

**Why choose AtkinsRéalis.**

**Your difference makes a difference.**We care for our people and are committed to creating an inclusive working environment where you can thrive and build a future you want to be a part of.

**Thrive with us.**When you join us, your wellbeing, health, and safety become our top priority.

**Engineering the future with digital.**From design and engineering to project management, digital is fundamental to our way of working.

**Champion lasting chang