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Online Flight Agent

3 weeks ago

Riyadh, Saudi Arabia Almosafer Full time

About the role:
Increase the customer awareness and knowledge for the flight reservation. Ensure that the reservation, cancellation, refund and reissue under the right track process. Leads to the highest customer satisfaction and provides flight reservation for the customer without any hassle for the customer

Main responsibilities:

- Tracking the flight time changing and follow up with customers.
- Converting received calls into sales and delivering the best performance and meeting the account defined KPIs.
- Handling customer inquiries from beginning of the inquiry to its closing (Flight tickets issue, reissue and refund)
- Optimizing customer contact opportunities.
- Achieving communicates return to questions, short answered calls, and abandoned percentage communicated targets.
- Achieving quality communicated targets.
- Raising the flag to the Team Leader on issues or concerns that require escalation.
- Carrying responsibility for meeting communicated targets: sales, order taking, lead generation, reporting, etc.
- Contact with the airline’s hotline to follow up regarding any case facing the customer and investigate to
- Advice the customer the best opportunities and choices for the flight according to the customer needs.
- After sales support, the agent has to follow up with the customer if there any cancellation, refund or reissue

**Requirements**:

- High School Degree.
- Any GDS experience (such as Amadeus/ Galileo) is required.
- Experience in tourism/customer service field is (preferred)
- Excellent interpersonal, oral, and written communication skills
- Ability to establish work priorities and work without supervision
- Good communication skills, in both English & Arabic written & verbal.

**Benefits**
- Private Health Insurance
- Paid Time Off
- Training & Development
- Performance Bonus