Field Service Engineer

2 weeks ago

Riyadh, Saudi Arabia Zimmer Biomet Full time

**Requisition Number**: EMEA09434

**Employment Type**: Full-time

**Location**: Riyadh

**Job Summary**:
In this position you will be responsible for the onsite technical service through the Northern European region. You will perform quarterly maintenance, on site repair and support initial installation of the ROSA© once the purchase has taken place by the hospital. The Field Services Engineer plays a critical role in minimizing downtime, by providing direct and onsite technical support for our capital equipment. In addition to the technical support the Field Service Engineer provides on time precise documentation of all service orders to our manufacturing sites and Quality department

**Principal Duties and Responsibilities**:

- Perform on-call emergency repairs for ROSA© on site in the assigned territory
- Investigate product complaints to identify root cause analysis following established processes
- Complete administrative duties accurately and timely, including field service order documentation, field activity reports, return material authorizations reports in accordance with Zimmer Biomet processesManage quarterly scheduled preventive maintenance and upgrades for the regional install base
- Supporting new installation of the ROSA©**_ _**through EMEA
- Develop rapport with hospital staff, including surgeons, robotics coordinator, and biomedical department
- Understand and operate within standard and site-specific Operating Room protocol.Partner with sales representatives to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event
- Manage costs (e.g. travel and expense, overtime, freight charges, etc.) to deliver a high level of service at reasonable cost to the company.

**Expected Areas of Competence**:

- Excellent communication, organizational and customer relation skills
- Fluent in English
- Ability to:

- Evaluate multiple customer issues and set priorities
- Manage processes
- Work independently

**Education/Experience Requirements**:

- B.S.or M.S. in Engineering or M.S/Ph.D in Neuro or Biological Science
- 3-5 years experience of field support, engineering, or other customer facing function preferably with a medical device company
- Prior experience with Robotics or capital medical equipment preferred
- Excellent communication, organizational and customer relation skills
- Ability to work without specific direction on daily activities
- Project management skills would be helpful

**Travel Requirements**:

- Up to 80%

  • Field Service Engineer

    2 weeks ago

    Riyadh, Saudi Arabia Sulzer Full time

    Field service engineer - Full Time - Riyadh, Saudi Arabia **At Sulzer, you are in charge of your career and continued development. Take the opportunity to broaden your skills by seeking new roles that reflect your experience. Create your own impact by building solutions that help make lives safer, smarter and more sustainable.** Join our Services_EMEA team...

  • Field Service Engineer

    2 weeks ago

    Riyadh, Saudi Arabia Johnson & Johnson Full time

    Attend service calls independently, effectively and on time by recognizing customers’ needs and adding value to gain customers loyalty. - Perform in-field service activities such as installations, periodic maintenance, upgrades and repairs. - Coordinate the flow of equipment received at Technical Service Center (TSC) from the region for repairs and return;...

  • Field Service Engineer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    A leading Communications Company is seeking to hire for their Riyadh office the following position:Job Title: Field Service EngineerYour MissionWe are looking for a skilled technician to install, analyze, troubleshoot, maintain and service vacuum pumps and related equipment in the field. You will service repairs and other aftermarket services within an...

  • Field Service Engineer

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Bruker Corporation Full time

    Overview Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As one of the worlds leading analytical instrumentation companies Bruker develops highperformance scientific instruments and highvalue analytical and diagnostic solutions that enable scientists to explore life and...

  • Field Services Engineer

    3 days ago

    Riyadh, Saudi Arabia BD SELECT Full time

    The FSE is responsible in visiting client sites to carry out routine service visits, attend breakdowns and installing new equipment. **Responsibilities**: - Field troubleshooting, including analysis of problems / recommendation and implementation of appropriate solutions - Detailed failure analysis activities, including investigation / reporting /...

  • Field Service Engineer

    16 hours ago

    Riyadh, Saudi Arabia OSI Systems, Inc. Full time

    **Overview**: **Position Summary: Saudi National Required** A Field Service Engineer (FSE) II with Raspiscan | AS&E has the primary responsibility of ensuring the users of Rapiscan | AS&E equipment are satisfied with its performance. This is an intermediate level position that will require advanced troubleshooting and diagnostic skills and the ability to...

  • Field Service Engineer

    6 days ago

    Riyadh, Saudi Arabia Talent Pal Full time

    **Job Title**: Field Service Engineer **Your role**: - Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH - Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH - Perform corrective maintenance, supported when necessary...

  • Field Service Engineer

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia GE Precision Healthcare Full time

    Job Description SummaryAs a Field Service Engineer youll perform preventative maintenance installations troubleshooting and repairs on our lifechanging Imaging medical equipment in Riyadh. Its a role that will see you going out on the road to visit customers on site resolving any issues and providing the kind of exceptional service that will ensure we...

  • Field Service Engineers

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia F. Hoffmann-La Roche Gruppe Full time

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Field Service Engineer

    7 days ago

    Riyadh, Saudi Arabia Zimmer Biomet Full time

    -Requisition Number EMEA08777 Employment Type Full-time Location Riyadh **Job Summary**: You will perform quarterly maintenance, on site repair and support initial installation of the ROSA© once the purchase has taken place by the hospital. The Field Services Engineer plays a critical role in minimizing downtime, by providing direct and onsite technical...