Receptionist Customer Service

1 day ago

Al Khobar, Saudi Arabia STFS GROUP Full time

**Department**: Garage / Automotive Service Center
**Reports To**: Garage Manager / Service Manager

**Job Purpose**

To manage front-desk operations and deliver excellent customer service by handling customer inquiries, coordinating service appointments, and ensuring smooth communication between customers and the garage team.

**Key Responsibilities**

**Reception & Front Desk**
- Greet customers courteously and professionally upon arrival
- Maintain visitor logs and customer records

**Customer Service**
- Understand customer vehicle issues and clearly communicate them to service advisors/mechanics
- Open job cards and explain service procedures, timelines, and estimated costs
- Provide regular updates to customers on vehicle status
- Handle customer complaints and escalate unresolved issues to management

**Coordination & Administration**
- Schedule service appointments and manage daily service bookings
- Coordinate with technicians for job allocation and completion status
- Prepare invoices, service receipts, and delivery notes
- Maintain filing of service records, warranties, and customer documents

**Billing & Cash Handling (if applicable)**
- Collect payments and issue receipts
- Ensure accuracy of billing and closing reports

**Compliance & Standards**
- Follow company SOPs, customer service standards, and safety guidelines
- Maintain cleanliness and professional appearance of reception area

**Qualifications & Requirements**
- High school diploma or equivalent (Diploma preferred)
- 1-3 years of experience in a garage, automotive showroom, or service center
- Basic knowledge of automotive services is an advantage
- Proficient in MS Office and billing software
- Good communication skills in English (Arabic is an advantage)
- Customer-focused, organized, and presentable

**Key Skills**
- Strong interpersonal and communication skills

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