Receptionist cum customer service

16 hours ago

Khobar, Eastern Province, Saudi Arabia STFS GROUP Full time

Department: Garage / Automotive Service Center

Reports To: Garage Manager / Service Manager

Job Purpose

To manage front-desk operations and deliver excellent customer service by handling customer inquiries, coordinating service appointments, and ensuring smooth communication between customers and the garage team.

Key Responsibilities

Reception & Front Desk

  • Greet customers courteously and professionally upon arrival
  • Manage incoming calls, WhatsApp, and emails related to service inquiries
  • Maintain visitor logs and customer records

Customer Service

  • Understand customer vehicle issues and clearly communicate them to service advisors/mechanics
  • Open job cards and explain service procedures, timelines, and estimated costs
  • Provide regular updates to customers on vehicle status
  • Handle customer complaints and escalate unresolved issues to management

Coordination & Administration

  • Schedule service appointments and manage daily service bookings
  • Coordinate with technicians for job allocation and completion status
  • Prepare invoices, service receipts, and delivery notes
  • Maintain filing of service records, warranties, and customer documents

Billing & Cash Handling (if applicable)

  • Collect payments and issue receipts
  • Ensure accuracy of billing and closing reports

Compliance & Standards

  • Follow company SOPs, customer service standards, and safety guidelines
  • Maintain cleanliness and professional appearance of reception area

Qualifications & Requirements

  • High school diploma or equivalent (Diploma preferred)
  • 1–3 years of experience in a garage, automotive showroom, or service center
  • Basic knowledge of automotive services is an advantage
  • Proficient in MS Office and billing software
  • Good communication skills in English (Arabic is an advantage)
  • Customer-focused, organized, and presentable

Key Skills

  • Strong interpersonal and communication skills

*

Job Type: Full-time

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