Coord-guest Services

20 hours ago

Riyadh, Saudi Arabia Marriott International, Inc Full time

**Additional Information** Saudi National - Female

**Job Number** 24083519

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Riyadh Hotel & Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Director of Guest Services

    4 days ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23207144 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees...

  • Guest Service Agent

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Archive (Do Not Follow) Full time

    Job DescriptionSummary-As a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests, handling inquiries and requests, and ensuring a positive guest experience throughout their stay.Job Responsibility-Welcome guests upon their arrival and assist with check-in/check-out proceduresAddress guests' inquiries and...

  • Guest Services Representative

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ALTANFEETHI Full time

    Summary:Provide high-quality guest support through inbound and outbound communication channels, ensuring efficient issue resolution, positive guest experiences, and adherence to performance standards that reflect Altanfeethi's commitment to service excellence.Responsibilities:Handle inbound and outbound calls, chats, and emails professionally and...

  • Guest Services Officer

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Plaza Premium Group Full time

    Hello Welcome to Plaza Premium Group, we're people passionate about"Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.You don't need to be from this industry; you do need to be passionate.Our promise to you:We will respect and value your background and...

  • Guest Service Agent

    1 week ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24024552 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Riyadh Khaldia, Imam Faisal Bin Turki Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader...

  • Guest Services Representative

    1 week ago

    Riyadh, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full time

    The guest services are responsible for solving problems and ensuring customer satisfaction. Providing customer feedback to concern department **RESPONSIBILITIES**: - Greet customers upon arrival and making them feel welcome - Help the customers if they need to know any information about their invoices (time for delivery - late delivery or damage pieces for...

  • Guest Service Agent

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia VOCO Full time

    We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your...

  • Coord-housekeeping

    2 weeks ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** Order Taker (Saudi National Only - Female) **Job Number** 24075424 **Job Category** Housekeeping & Laundry **Location** Sheraton Riyadh Hotel & Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position...

  • Assistant Manager

    2 weeks ago

    Riyadh, Saudi Arabia Six Flags Qiddiya City and Aquarabia Full time

    Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences,...

  • Guest Service Agent

    6 days ago

    Riyadh, Saudi Arabia Talent Pal Full time

    A Guest Service Agent answers hotel telephone and directs calls appropriate extension or room. Clearly communicate with guests regarding hotel information and emergencies. Contacts hotel executives and city services in cases of emergency. Positive initial contact point (telephone) in the hotel and optimal / efficient service. **What will I be doing?**...