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Front Office Supervisor

2 weeks ago

جدة, Saudi Arabia RIXOS Full time

**Company Description**
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities.

Billed as ‘the first luxurious integrated resort in Jeddah’, Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.
- Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.
- Register and process check in for all arrivals.
- Update and check guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
- Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey message to Guests.
- Assist at the Information counter, Foreign Exchange, Night Audit and the Business center, as and when assigned.
- Check the Paymaster Accounts and give proper feedback to Assistant Front Office Manager and Front Office Manager.
- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
- Check Hotel situation, occupancy, functions, groups, VIPs.
- File daily reception report and documents systematically.

**Qualifications**
- Previous hospitality experience
- Excellent communication skills
- Strong customer service skills required.
- Excellent written and verbal communication skills
- Degree in Hospitality / Tourism

**Additional Information**
What we offer....
- An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
- The opportunity to challenge the norm and work in a creative and rewarding environment.
- Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
- Great discounts on the entire Ennismore family.
- Many opportunities to progress and change as part of a global family of brands.
- Regular team meetings, from our team cups to our annual parties (quite special): we know how to have fun

An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.