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Guest Experience Agent

2 weeks ago

Dhahran, Saudi Arabia IHG Full time

**About us**
We all know there’s no place like home. But why should that stop us creating an inviting, sociable atmosphere where long-term guests can put up their feet and relax? A place for guests to enjoy a free, hot breakfast; complimentary evening drinks; and a friendly chat with new friends around the outdoor fireplace. Across our 200 hotels, our inviting spaces offer a sense of community and thoughtful service that give guests the freedom to relax, work, and play. Just like our colleagues. We’ll help you create the warmest welcome. Whether you’re preparing a suite exactly as your guest wants it, recommending tasty comforts from The Pantry, or just knowing guests by their name, rather than their room number. Your big-hearted personality will help guests feel free to be themselves.
**Your day to day**
Reporting to the Guest Experience Manager, you will be passionate about creating great guest experiences and want to add value in an environment that will allow you to discover new and innovative products and ways of working within a global brand. You will be the key touch point for arriving and departing guests and will deliver outstanding service and provide unrivalled insider knowledge. You will be a confident communicator with excellent attention to detail and able to anticipate guest needs and ensure they are connected with their room, the resort facilities and their home away from home. You will respond promptly to guest requests and work collaboratively with various teams across the resort to ensure guests’ needs, comfort and satisfaction are met and their stay is delightful and memorable. You will be empowered to resolve any issues that arise confidently and independently as well as supporting other colleagues with difficult and challenging guest interactions. Working as a part of the Front Office and Reservations team you will ensure that the integrity and consistency of brand standards are maintained and delivered at all times
**What we need from you**
Ideally, you’ll have previous experience as a Guest Service Agent or at least one years’ experience in a Front Office Team and are looking for the next challenge in your career. You’ll have excellent communication and interpersonal skills, enthusiasm to work within a team, experience in delivering a high level of guest experience in a hotel environment and conflict resolution. Knowledge of a hotel property management system such as Opera would also be desirable. You will have the flexibility to work various shifts including evenings, overnights, weekends and public holidays across a seven day roster
**What we offer**
Job Reference: EMEAA32823