Business Operations Director

**Key Responsibilities**:
**Strategic Leadership**:

- Develop and execute operational strategies aligned with the Grid Software objectives to drive growth and profitability.
- Build and maintain strong relationships with key customers in the Portfolio, providing strategic insights and acting as a trusted advisor at the C-suite level.
- Analyze market trends and industry insights to inform decision-making and identify growth opportunities.
- Lead cross-functional collaboration to improve Grid Software offerings, customer satisfaction, and operational efficiencies.

**Account and Service Management**:

- Collaborate with other functions to Establish and maintain strategic account plans, ensuring alignment with customer goals and organizational priorities.
- Serve as a primary point of escalation for key accounts, managing relationships to achieve mutual business success.
- Oversee the delivery of complex projects and services, ensuring adherence to scope, budget, and quality standards.
- Monitor project performance through KPIs, addressing risks and opportunities to maintain alignment with strategic objectives.

**Operational Excellence**:

- Drive operational rigor in forecasting, financial management, and service delivery processes.
- Ensure compliance with standards, governance, and quality across all service engagements.
- Oversee resource planning, including talent acquisition, development, and retention to build high-performing teams.
- Leverage operational metrics to identify areas for continuous improvement and implement corrective actions as needed.

**Financial and Risk Management**:

- Own profit and loss (P&L) accountability for the service portfolio, including revenue, margin, and cash targets.
- Manage project budgets, cost efficiency, and financial reporting to support business objectives.
- Proactively identify, assess, and mitigate risks associated with projects, services, and customer engagements.
- Collaborate with internal stakeholders to resolve financial, technical, and commercial challenges.

**Qualifications and Experience**:

- Bachelor’s degree in Engineering, Business, or a related field. A master’s degree is preferred.
- 10+ years of experience in operations, services, or project management within the digital or software industry.
- Proven track record in managing key accounts and leading high-performance teams in a global, multicultural environment.
- Expertise in financial management, including budgeting, forecasting, and P&L oversight.
- Demonstrated ability to lead complex projects, ensuring successful delivery against strategic objectives.
- Strong knowledge of industry trends, digital solutions, and customer-centric strategies.

**Skills and Competencies**:

- Exceptional communication and interpersonal skills, with the ability to influence internal and external stakeholders at all levels.
- Strategic thinker with a proactive and solution-oriented mindset.
- Strong leadership and team-building capabilities, with experience managing diverse teams.
- Analytical skills with the ability to interpret data, identify trends, and make informed decisions.
- Proficiency in project management tools, Microsoft Office, and enterprise systems.

**Work Environment**:

- Hybrid working environment with frequent travel required to engage with key accounts and internal teams globally.

This role is designed for a results-driven professional who thrives in a dynamic and challenging environment. The Senior Director will have a significant impact on the organization's success and will contribute to shaping the future of the Grid Software in the Region

**Additional Information**:
**Relocation Assistance Provided**:Yes

LI-Remote - This is a remote position