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Fulfillment Head

2 weeks ago

الرياض, Saudi Arabia Nice One Full time

**Main Responsibilities for Fulfillment Head**:

- **Operations Management**: Direct and manage all order fulfillment operations, ensuring timely and accurate delivery of products to customers.
- **Team Leadership**: Lead and develop a high-performing fulfillment team, fostering a culture of excellence and continuous improvement.
- **Process Optimization**: Identify and implement process enhancements to streamline operations and improve efficiency.
- **Customer Satisfaction**: Monitor customer feedback and service levels, aiming to consistently exceed customer expectations.
- **Resource Management**: Oversee the allocation of resources, including staff and equipment, to maximize productivity.

**Core Skills and Abilities for a Successful Fulfillment Head**:

- **Leadership Capabilities**: Proven ability to lead and motivate teams to achieve operational goals and objectives.
- **Problem Solving**: Strong analytical skills with the ability to troubleshoot issues and implement effective solutions.
- **Communication**: Excellent verbal and written communication skills to facilitate effective team collaboration and stakeholder engagement.
- **Time Management**: Highly organized with the ability to manage multiple priorities in a fast-paced environment.
- **Technical Proficiency**: Knowledge of warehouse management systems and fulfillment technologies.
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- At least 5 years of experience in fulfillment or distribution center operations, with a minimum of 3 years in a leadership role.
- Demonstrated experience in process improvement initiatives and change management.
- Strong track record of meeting or exceeding key performance indicators in a fulfillment environment.
- Commitment to fostering a safe and inclusive work environment.