Call Center Agent

6 days ago

Riyadh, Saudi Arabia NOON E-COMMERCE Full time

**MAIN RESPONSIBILITIES**:

- Management and resolve customer complaints
- Identify and escalate issues to supervisors
- Research required information using available resources
- Research, identify and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned

**PROFESSIONAL EXPERIENCE AND COMPETENCIES (ESSENTIAL)**:

- High school diploma or equivalent
- Saudi National
- Male
- English Language is a must
- 0-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle the stressful situation appropriately

**Salary**: ﷼5,000.00 per month

**Language**:

- English (required)

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