Call Center Manager

3 days ago

Riyadh, Saudi Arabia Talent Pal Full time

**Job Description**:

- Carry out new call center agent training activities as per set directions.
- Understand the organization's requirement to formulate daily targets for the call center activities.
- Collect and analyze call-center statistics.
- Check the overall efficiency of the call center agents by examining important metrics.
- Train and help call center agents and associates to handle daily tasks with utmost proficiency.
- Prepare a clear and concise lead report to facilitate management in making appropriate sales decisions.

**Skills**:

- Professional call center individual with experience in managing an Operation team.
- Portraying a good understanding of ideal customer service ranging from fluent communication to fruitful discussion.
- Adept at setting goals and leading the team to offer exceptional customer service support and assistance.
- Superior command of fluent communication with good understanding to use the right vocabulary.
- Knowledge of performance evaluation and customer service metrics.
- Capable of managing essential software and tools like MS Office, cloud platforms, and the company's call center software.

This job has been sourced from an external job board.

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