Operations Specialist

**Stella Stays - Who are we?**

Stella Stay is a UAE proptech start-up with a vision to create the future of living and hospitality. We offer residences and suites that are beautifully designed, thoughtfully equipped, and a seamless digital guest experience.

Established in 2019, Stella Stays is present and growing rapidly in major cities across the Middle East, Europe and North America. Our proprietary technology empowers unmatched efficiency across real estate supply growth, interior design, pricing, economics, bookings, guest service, and property management.

Stella Stays is the winner of the 2021 Stevie awards for the “Most Innovative Tech Start-up of The Year” and “Innovative Achievement in Sales” for its technology and revenue generation strategy respectively.

We are expanding globally and to support our exponential growth, we’re looking for an Operations Specialist. The Operations Specialist’s responsibility is to ensure consistent operations across our properties. Their highest priority is to flawlessly execute our on-going operations while ensuring an amazing guest experience. They will work closely with the City Lead to be able to take our operations to the next level.

**At Stella Stays, you will**:
**Guest Experience**
- Prioritize, execute, and support day-to-day tasks to ensure the best guest experience.
- Assist with guest request: bringing extra items to guests during their stay and managing in-unit needs that range from troubleshooting systems and appliances, to quick housekeeping fixes.
- Support in deescalating situations onsite.

**Building management / Operations**
- Conduct regular property/building inspections and take immediate required action.
- Plan and schedule all service contract appointments and services. Control activities such as parking space allocation, waste management, building security etc.
- Oversee and plan housekeeping, maintenance and contractor activities for the buildings and units in the city and manage quality.
- Build, manage, and maintain quality vendor relationships with housekeeping and logistics companies, maintenance workers, handymen, plumbers, electricians, etc.
- Manage the back-of-house logistics for the entire hospitality operation, including coordination for supplies and deliveries, equipment, staff, and infrastructure.
- Constantly manage and track inventory of supplies and equipment
- Adhere to and constantly innovate our standard operating procedures and assume responsibility for cost savings through careful analysis and creative solutions.
- Work closely with the City Lead to build, and improve operations in the city.

**We’re looking for someone who is**:

- Experienced in Engineering, building maintenance (MEP), property management and hospitality experience
- Able to work flexible hours, nights and weekends required.
- An excellent team player with a great attitude. You’re organized, hard working, detail oriented, and energetic.
- Strong written and verbal communication skills.
- Has a valid driver's license.
- Strong problem-solving, analytical, and time management skills.
- Comfortable making important decisions in a timely fashion.
- Not afraid of rolling up your sleeves.
- Experience with or strong excitement for building a startup from the ground up.
- Proven track record of collaborating with various teams.
- Comfortable working cross-functionally to make the city successful.
- Able to thrive in a remote market, managing various properties/buildings, in an autonomous way.