Shift Supervisor
3 days ago
**Job Title**: Shift Supervisor
**Restaurant**: GO Crispy
**Location**: Riyadh, Saudi Arabia
**Position Overview**:
The Shift Supervisor at GO Crispy ensures the smooth and efficient operation of our fast-food outlets during assigned shifts. Reporting to the Assistant Restaurant Manager, this role supervises daily activities, supports team performance, and enhances the guest experience.
**Key Responsibilities**:
**Shift & Team Management**
- Lead and supervise the restaurant team during assigned shifts.
- Monitor service flow, manage queues, and delegate tasks effectively.
- Coordinate between kitchen and front-of-house staff for smooth operations.
- Ensure compliance with company policies, quality standards, and hygiene practices.
- Guide and coach team members, providing support and feedback as needed.
- Maintain professional staff conduct and adherence to uniform standards.
**Customer Service & Operations**
- Create a welcoming atmosphere and address guest inquiries professionally.
- Ensure accurate order taking and timely service.
- Uphold food quality and presentation standards.
- Conduct routine checks for cleanliness and health & safety compliance.
- Address operational challenges, customer concerns, and staff issues during shifts.
- Escalate complex issues to management when necessary.
**Inventory & Cash Management**
- Monitor inventory levels, ensuring adequate supplies and minimizing waste.
- Coordinate timely food preparation and delivery with kitchen staff.
- Handle cash transactions accurately and securely.
- Adhere to proper cash handling procedures.
**Qualifications & Skills**
- **Minimum 2-4 years of experience** in a supervisory or leadership role within the fast food service industry.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Customer-focused with a commitment to service excellence.
- Basic knowledge of inventory management, POS systems, and cash handling.
- Ability to remain composed under pressure and make prompt decisions.
- Flexibility to work shifts, weekends, and holidays.
- Familiarity with health, safety, and hygiene regulations.
**Languages**: Fluent in **Arabic** and **English**
Application Question(s):
- How many years of experience do you have in a supervisory role in the food & beverage or quick-service restaurant industry?
- Have you ever managed a team of 10 or more employees?
- Are you familiar with using Point of Sale (POS) systems for order management and cash handling?
- Are you familiar with health and safety regulations in a restaurant environment?
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