Aftersale Service Engineer, Ksa

1 day ago

Jeddah, Saudi Arabia Dextra Group Full time

Responsibilities:

- Increase profit of AFS department (Promote Service package, No FOC Spare part, Consumable selling, Consultant, Trip preparation)
- Provide Monthly report activities, Technical Reports, Equipment Audit Reports, Thread production report all machines of responsible countries to AFS Manager.
- Provide Monthly E-ticket quantity of activity with responsible county (MTBF-MTRR-MTN COST)
- Identify recurrent equipment problems and transfer data to person in charge AFS Level 4 or design Dept.
- Provide Preventive Maintenance Schedule and actual for all Bartec Equipment to responsible countries

Installation and commissioning of all Dextra equipment
- Perform a full audit of equipment condition on arrival at site.
- Provide recommendations on the location, positioning of the equipment, working racks, services etc.
- Installation & commissioning of the equipment supplied from our workshops
- Providing operational training onsite, operation training certificate, all documents relate to commissioning & obtain copies of signed documents to AFS SharePoint (Follow AFS CPM04)
- Provide the list of recommendations on PM, spare parts & consumables stocks to customer
- Provide Monthly E-training to customer which responsible by country
- Perform E-commissioning where we have consultant or customer who already have

Troubleshooting/Preventive Maintenance/ Servicing Missions Audit customer
- Trouble Shooting
- once E-ticket created. Perform communicate with customer and provide remote trouble shooting to customer. Once completed provide the list of recommendation spare part
- Provide Technical Service report to customer on problem, cause, repair, and any recommendations on elimination of the problem
- Provide machine audit and operation audit (Customer audit form) to customer and purpose service package
- Preventive Maintenance Perform preventive maintenance L3 100% Of Dextra machines
- Preventive Maintenance Follow up (Corrective Maintenance). Follow up purchasing item and logistics issue to customer and ensure part fitting properly
- Corrective Maintenance: Maintain Machine that own by Dextra as Dextra Standard. Audit report combine with. Control & Identify reason Free of Charge spare part to rental machine.
- Servicing Mission and Audit customers
- Provide technical Analysis and Customer Audit where necessary trips
- **All Above can be done by Sub-contract**

General requirements
- Complete additional tasks as directed by management.

Key Competencies:

- Machine operation
- Preventive maintenance
- Technical problem solving
- Equipment performance comparison

Qualifications:

- Bachelor’s degree in engineering or related field
- Experience in customer service role would be beneficial
- Very good command of spoken and written English and Arabic
- Proficiency in Microsoft Office
- Ability to work in multiple projects and to work with little supervision.

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