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Customer Service

3 weeks ago

Riyadh, Saudi Arabia Berlitz KSA Full time

**This Job is valid for Jeddah, Hufouf, Riyadh**

The Customer Service Representative is the first point of contact for clients, visitors, and employees at Berlitz Saudi Arabia. This role is responsible for providing exceptional customer service, managing front desk operations, and ensuring a welcoming and professional environment. The Reception Employee will handle inquiries, direct calls, and assist with administrative tasks to support the smooth operation of the office.

**Key Areas of Responsibility**:

- **Front Desk Operations**:

- Greet clients, visitors, and employees in a friendly and professional manner.
- Answer and direct incoming calls to the appropriate person or department.
- Manage the reception area, ensuring it is clean, organized, and presentable at all times.
- **Customer Service**:

- Provide accurate information about Berlitz programs, services, and schedules to clients and visitors.
- Handle client inquiries and resolve issues promptly or escalate them to the relevant department.
- Maintain a positive and professional attitude when interacting with clients and visitors.
- Handling all student requirements, sending messages, and communicating with them.
- Scheduling appointments for Berlitz clients and encouraging them to visit the center.
- Providing required forms to students and following up on them.
- **Administrative Support**:

- Assist with scheduling appointments, meetings, and conference room bookings.
- Manage incoming and outgoing mail, packages, and deliveries.
- Maintain and update contact lists, visitor logs, and other records as required.
- **Communication and Coordination**:

- Liaise with other departments to ensure smooth communication and coordination.
- Notify employees of visitor arrivals and assist with visitor sign-in procedures.
- Relay messages and information accurately and promptly.
- entering Teachers and Students schedules into the system.
- **Compliance and Security**:

- Ensure compliance with company policies and procedures for visitor management and security.
- Monitor and maintain office security by following safety protocols and reporting any suspicious activities.
- Maintain confidentiality of sensitive information and client data.
- **Office Support**:

- Assist with general office tasks, such as photocopying, filing, and data entry.
- Order and maintain office supplies, ensuring the reception area is well-stocked.
- Support other departments with administrative tasks as needed.
- Organizing all files in the filing system
- informing students about the starting date and time of courses

**Qualifications**:

- High school diploma or equivalent; additional qualifications in office administration are a plus.
- Proven experience as a receptionist or in a similar customer service role.
- Excellent communication skills in English and Arabic (both written and verbal).
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (e.g., phone systems, printers).
- Strong organizational and multitasking abilities.
- Friendly and professional demeanor with a customer-focused attitude.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.