Quality Manager
2 weeks ago
**Job Number** 24169008
**Job Category** Procurement, Purchasing, and Quality Assurance
**Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Quality Assurance Goals**
- Coaches managers on adopting the Total Quality Management leadership style.
- Conducts monthly audit to ensure compliance with company and brand standards
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Assists with regional and/or company-wide implementation of company best practices.
- Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
**Managing Quality Tools**
- Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
- Uses data collection methods to compile, display, track, and analyze defect trends.
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Analyzes issues and identifies trends.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Models service behaviors that meet or exceed guest expectations.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Quality Manager
1 week ago
الرياض, Saudi Arabia Unique Closets Full timeQuality Manager Reports To: Operations Manager / General Manager Job Summary: The Quality Manager in a furniture manufacturing company ensures that all products meet the highest standards of quality, durability, and design. This role involves managing quality assurance processes, improving production efficiency, and ensuring compliance with industry...
-
Quality Manager
7 hours ago
الرياض, Saudi Arabia Lincoln College International Full time**POSITION OVERVIEW**: The Quality Manager will be responsible for developing, implementing, and managing the college's quality assurance systems and processes to ensure high standards in academic and operational performance. This role involves maintaining compliance with accreditation bodies, driving continuous improvement in educational quality, and...
-
Quality Manager
2 weeks ago
الرياض, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **Quality Manager **to join our team! In this role you will to lead quality activities across multiple projects, ensuring compliance with customer and company standards. This role involves overseeing quality systems, guiding professionals, and collaborating with senior stakeholders. - **What You'll Be Doing**: -...
-
Quality Manager
7 days ago
الرياض, Saudi Arabia Parsons Full time**Position Overview**: Provides management direction, and includes administrative and supervisory responsibilities, involving all quality activities on several small to medium sized projects and/or programs, or functional areas to ensure that products or services provided are in accordance with customer and Parsons Quality requirements. This position...
-
Quality Manager
1 week ago
الرياض, Saudi Arabia DeepSource Technologies Full timeJOB PURPOSE: To maintain and enhance the quality of IT services provided by the Unified IT Command Center, ensuring compliance with performance standards and driving continuous improvements. ROLE AND RESPONSIBILITIES - Develop and implement quality assurance processes for IT services, aligning with organizational and industry standards. - Periodically audit...
-
Quality Manager
1 day ago
الرياض, Saudi Arabia Jet Aviation AG Full time**Quality Manager**: - Location: SA, Riyadh- Flexible Work Arrangement: Onsite- Job Category: Quality & EHS- Career Level: Professional- Requisition Id: 3072**Position Summary**: **Main Responsibilities**: Quality, Safety and Environment - Carry out Internal Quality Audits; report on findings and monitor corrective actions. - Implement the Aviation Safety...
-
Quality Manager
2 days ago
الرياض, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**25032546 **Job Category**Procurement, Purchasing, and Quality Assurance **Location**JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** The position is responsible for implementing quality...
-
Quality Management Manager
1 week ago
الرياض, Saudi Arabia JASARA PMC Full timeImproves the effectiveness and efficiency of Engineering Services processes and procedures. - Identifies potential or actual bottlenecks in Engineering Services processes for cost savings or other improvements. - Leads improvement initiatives coordinating with respective Engineering Services and F&E units. - Improves business performance outcomes and...
-
Senior Quality Manager
6 days ago
الرياض, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **Senior **Quality Control Manager **to join our Riyadh Team ! In this role you will manage and provide strategic leadership and direction for all phases of the project’s quality management effort. Our Quality Managers typically manage small to medium sized projects. You will draw upon your diversified...
-
Manager - IT Quality Assurance
1 week ago
الرياض, Saudi Arabia Qiddiya Investment Company Full time**Responsibilities**: - Developing Quality Assurance Policies: Implement and follow QA policies and procedures to ensure product quality. - Conducting Audits: Regularly conduct internal audits to ensure compliance with quality standards. - Managing QA Team: Lead and manage the QA team, including raining, and performance evaluations. - Analyzing Data:...
-
Quality Control Manager
3 days ago
الرياض, Saudi Arabia CCE Contracting & Construction Enterprises Full time**Key Responsibilities**: - **Quality Assurance Management**: - Develop, implement, and maintain quality control policies and procedures. - Establish quality standards and ensure compliance with industry regulations. - **Team Leadership**: - Supervise and mentor the quality control team, providing training and performance evaluations. - Foster a culture...
-
Quality Assurance Manager
1 week ago
الرياض, Saudi Arabia WSP Full time**What if you could do the kind of work the world needs?** At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and...
-
Quality Management Inspections Manager
3 days ago
الرياض, Saudi Arabia JASARA PMC Full timeImproves the effectiveness and efficiency of Engineering Services processes and procedures. - Identifies potential or actual bottlenecks in Engineering Services processes for cost savings or other improvements. - Leads improvement initiatives coordinating with respective Engineering Services and F&E units. - Improves business performance outcomes and...
-
Quality Management Inspections Manager
4 days ago
الرياض, Saudi Arabia JASARA PMC Full time**Responsibilities**: - Conducts quality activities to ensure that products or services provided are in accordance with requirements. - Advise Contractor on QA/QC requirements to ensure Contractor commitment and compliance is in line with site specific quality requirements and procedures. - Review Contractor documents such as Project Quality Plan, Method...
-
Manager - Quality Assurance (Cors207)
7 days ago
الرياض, Saudi Arabia Qiddiya Investment Company Full time**Key Responsibilities**: - Implement the User Experience (UX) and User Interface design guide and ensure enforcement across the business. - Design the UX\UI data product across the organization starting with the mockups and prototypes - Develop and implement comprehensive quality assurance processes and methodologies to ensure the highest standards of data...
-
Manager Quality Assurance
2 days ago
الرياض, Saudi Arabia Qiddiya Investment Company Full timeQiddiya Investment Company is seeking a talented and analytical Manager Quality Assurance for our Performance Unit in Sales & Leasing. This role is pivotal in ensuring that our sales processes and leasing services meet the highest standards of quality and efficiency, contributing to the overall success and reputation of our organization. **Key...
-
Global Quality Manager
7 days ago
الرياض, Saudi Arabia Al Shoala Recruitment Full time**Position Description**: This role is responsible for driving quality in a Business Unit. The output of a successful quality program is increased satisfaction levels in the customer base. This role cascades targets to plants within the Business Unit and uses key methodologies required to deliver the annual quality targets. It uses Operational Excellence...
-
Pharmacovigilance and Quality Assurance Manager
2 weeks ago
الرياض, Saudi Arabia Ipsen Pharma (SAS) Full time**Quality Assurance**: - Act as the local quality assurance/quality system representative for the TSO; - Establish and maintain TSO Quality Management System and Quality Assurance activities to ensure compliance with all regulatory and GxP requirements; - Host/Coordinate audits/inspections on behalf of GxP functions within TSO; - Local supplier assessment...
-
Quality Director
2 weeks ago
الرياض, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **Quality Director **to join our team! In this role, you will Manage and provide leadership and strategic direction for quality activities for mega projects to ensure that products or services provided are by customer and Parsons’ quality requirements. Provides leadership for the development and implementation...
-
Quality Lead
2 weeks ago
الرياض, Saudi Arabia WSP Full time**We are WSP - Join us and make your career future ready!** Think bigger scale. Think higher profile. Think ground-breaking. Join WSP, and you’ll be at the heart of a team of international experts all dedicated to growing and sharing their expertise, and working on projects that transform society for all of us. As the Quality Lead for our airport...