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Field Service Engineer

2 weeks ago

Riyadh, Saudi Arabia BD Full time

**Job Description Summary**: A phenomenal opportunity to join the Technical Service team in Riyadh to support BD diagnostics customers in the Central & Northern region.

**We are the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Headquartered in the United States, BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues.

**Why join us?**

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible **with us

Based in Riyadh, you will work as part of the technical team to deliver support on the assigned instruments and systems to the customer and distributors within the assigned region, guaranteeing customer happiness through an outstanding service and efficient proficiency in reported incidents and requests of the customer.

**Location: Riyadh, Central Region**

**Main responsibilities will include**:

- On site support/operational excellence - Independently provide local technical support as agreed in the customer service level agreements, such as installations, relocation, certifications (IQ & OQ) and repairs.
- Remote support, diagnostics & troubleshooting** - **For technical problems reported by the customer that are not supported by the help desk.
- Distributor Support and Management **- **Maintain and build strong relationships with our partners. Mentor & lead partners service teams.
- Take field corrective actions & preventive maintenance** - **Prioritizing, planning, and executing field corrective actions, upgrades, and actions for preventive maintenance. This according to the regulatory instructions and required procedures within the predefined time frame to ensure business continuity for the customer.
- Service contract**:

- **Explain the content of a service contract to the customer, the terms & conditions, the benefits, and pricing.
- Pre-installation**:

- **Advise and check at the customer site if the requirements for ensuring a successful installation of the requested BD instrument or system are present.
- Quality compliance** - **Comply with all quality, ISO, GMP and safety laws as required by the BD organization and the customer service levels agreements. This in order to always deliver an outstanding quality aligned with agreed standards.

**About you**:

- 1 - 3 years’ experience handling lab diagnostics equipment.
- Bachelor’s degree in biomedical or electronic engineering.
- Great communication and presentation skills.
- Excellent team player, being able to work in a cross-functional setting. Ability to multitask and manage multiple projects in a fast-paced environment.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: SAU Riyadh - Centria Office Building

**Additional Locations**:
**Work Shift**: