Field Service Engineer

**Position Summary**:

- When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems.

Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play.

As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits - and the people are second to none.

**We are Daktronics**

**Where is this opportunity located?**
- This position is a full-time role located in Riyadh, Saudi Arabia.

**When will I work?**
- Most of your work will be Sunday - Thursday during normal business hours.
- Some last-minute scheduling happens at times to meet our customer needs when an unexpected repair or event happens. Your schedule may vary and will include some nights and weekends depending on business. needs. We strive for work/life balance and time-off-in-lieu may be granted to maintain appropriate standard hours.
- On-call and event support responsibilities.

**Where will I be working?**
- Your office will be in Riyadh, Saudi Arabia.
- You will travel to customer sites within your regional area. You may also travel nationwide or internationally depending on business needs. Most of the travel will be throughout the Middle East, West/Central Asia, and Africa. On-site work can vary by location and from day to day. One day you might work inside a control room, the next day you might be outside on a lift or ladder working with a video display.
- When you aren’t working on a customer site, you will work from your office to remotely support our customers.

**What will work look like for me?**
- Our Field Service Engineers provide phone, remote, and on-site support for installation, maintenance, and troubleshooting of Daktronics products.

**Onsite Support** consists of supporting Daktronics equipment and end customers where the equipment is located. This work will primarily focus on:

- Providing service, installation, or support during an event at a customer site.
- Providing on-site technical and maintenance services for Control Systems and Display Systems.
- Leveraging your knowledge by training our Service Partners.
- Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers.
- Actively creating and updating knowledge base articles for internal/external use.
- On-site technical support may include terminating fiber, field repair, testing and system level troubleshooting.

**Remote Support** consists of supporting Daktronics equipment and end customers. This work will primarily focus on:

- Providing technical, over-the-phone support to internal and external customers.
- Responding to customers’ requests for technical support primarily through incoming and proactive outbound calls.
- Troubleshooting and solving basic to sophisticated hardware and software technical issues.

**General Responsibilities will include**:

- Communicate effectively in a variety of settings.
- Positively and professionally able to work in stressful situations.
- Show personal commitment to continuously improve.
- Display a can-do attitude in good and bad times.
- Effectively exercise discretion and independent judgment.
- Work effectively as a team member assisting when and where needed.
- Work with Sales, Project Managers, Service staff, customers, and other personnel to solve technical issues.
- Plan and prioritize customer requests and scheduled work.
- Appropriately document all services performed: service logs, work logs, inventory, and shipping documents.
- Follow the procedures outlined in the Installation Supervisor’s Guide.
- Relay customer feedback on product performance and features to Customer Service and Engineering, including detailed site reports on installation and service work.
- Take a proactive approach to the service needs of Daktronics customers.
- Competently represent Daktronics to customers, in a confident and professional manner.
- Develop a strong business relationship with key customers in the area. Take key role in service relationships with customers.
- Become knowledgeable about and follow company procedures.
- Perform other duties as assigned.

**Qualifications**:
**To be considered for Field Service Engineer, we require the following**:

- Minimum of an associate degree plus relevant experience. Bachelor’s degree preferred. Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar program. Will consider non-technical bachelor’s degree if applicant also has previous experience demonstrating technical learning ability.
- Two or more years of experience in a similar role is preferre