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Operations Manager
3 weeks ago
The Operations Manager plays a critical role in ensuring the efficient and effective management of all operational aspects within our hospitality division. Managing our operation in Riyadh and NEOM (Tabuk) and reporting to the General Manager, this position is responsible for overseeing the day-to-day operations, optimizing processes, and ensuring a high standard of service delivery to our clients.
**Responsibilities**:
1) Operational Management:
- Oversee the day-to-day operations of multiple accommodation facilities, including but not limited to Hotels, Apartment complexes or housing units.
- Develop and implement standardized operational procedures to streamline processes and enhance efficiency across all locations.
- Monitor key performance indicators (KPIs) to assess operational performance and identify areas for improvement.
2) Client Relations:
- Foster positive relationships with clients to ensure high levels of satisfaction and retention.
3) Team Leadership and Development:
- Lead and mentor a team of operational staff, including community supervisors, maintenance supervisors and support staff.
- Provide ongoing training and development opportunities to team members to enhance their skills, knowledge, and job performance.
- Promote a culture of accountability, teamwork, and continuous improvement within the operations team.
4) Facility Management:
- Ensure all accommodation facilities are well-maintained, safe, and compliant with regulatory standards and company policies.
- Develop and implement preventive maintenance schedules and procedures to preserve the condition and functionality of property assets.
- Coordinate with vendors, contractors, and service providers for maintenance, repairs, and facility upgrades as needed.
5) Budgeting and Financial Management:
- Develop annual operational budgets in collaboration with senior management, forecasting expenses and revenue targets for each accommodation facility.
- Monitor budget performance, track expenditures, and identify opportunities for cost savings and revenue enhancement.
6) Compliance and Risk Management:
- Ensure compliance with all relevant laws, regulations, and industry standards governing accommodation facilities, including health and safety regulations
- Identify and mitigate operational risks, implementing appropriate controls and procedures to minimize exposure to liability.
**What We Offer**:
- Opportunity to work with a leading company in the hospitality and facilities management sector.
- Professional development and career growth opportunities.
- A collaborative and supportive work environment.
Pay: ﷼12,000.00 - ﷼18,000.00 per month
Ability to commute/relocate:
- Tabuk: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Hospitality: 5 years (required)
