Catering Operations Manager

4 days ago

الرياض, Saudi Arabia Independent Food Company Full time

**Position Summary**:
The Catering Operations Manager oversees the daily operations of catering services, ensuring exceptional service delivery, operational efficiency, and customer satisfaction. This role requires a balance of leadership, planning, and hands-on management to execute events seamlessly and maintain the company's high standards.

**Key Responsibilities**:
**1. Operations Management**
- Oversee all catering operations, from planning to execution, ensuring smooth and efficient workflows.
- Manage catering logistics, including menu development, equipment, and staffing requirements.
- Ensure compliance with health and safety regulations, food hygiene standards, and company policies.

**2. Team Leadership**
- Supervise and manage the catering team, including chefs, servers, and support staff.
- Recruit, train, and develop team members to deliver high-quality service.
- Schedule and assign tasks to ensure adequate staffing for all events.

**3. Client Relationship Management**
- Serve as the primary point of contact for clients during the planning and execution phases.
- Collaborate with clients to understand their needs, customize menus, and provide tailored solutions.
- Address and resolve client concerns promptly to ensure satisfaction.

**4. Financial Oversight**
- Develop and manage catering budgets, ensuring profitability for each event.
- Track expenses, negotiate vendor contracts, and optimize cost efficiencies.
- Prepare reports on financial performance, event feedback, and operational metrics.

**5. Event Coordination**
- Work closely with the sales and event planning teams to align catering services with client expectations.
- Ensure timely delivery and setup of catering services, including food, beverages, and equipment.
- Handle unexpected challenges during events, ensuring mínimal disruption to service.

**6. Continuous Improvement**
- Evaluate operations to identify areas for improvement in efficiency and quality.
- Stay updated on industry trends and incorporate best practices into operations.
- Innovate menus and service offerings to meet evolving client needs.

**Key Qualifications**:
**Education**:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

**Experience**:

- 5+ years of experience in catering, hospitality, or food service operations, with at least 2 years in a managerial role.

**Skills**:

- Strong leadership and team management abilities.
- Excellent organizational and multitasking skills.
- Exceptional communication and customer service skills.
- Financial acumen with experience in budgeting and cost management.
- Knowledge of food safety regulations and catering logistics.

**Personal Attributes**:

- Attention to detail and commitment to quality.
- Problem-solving mindset with the ability to work under pressure.
- Passion for delivering exceptional guest experiences.

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