Guest Service Agent

3 days ago

Makkah Al Mukarramah, Saudi Arabia MOVENPICK Full time

Reporting to the Front Officen Manager, responsibilities and essential job functions include but are not limited to the following:
**Responsibilities**
- Assist in house guests in best possible way to deliver the Quality customer service according our core values and standards service on time.
- To receive guest requests and to direct guests requests to responsible department.
- To receive all guest complaints and assist with related department / duty manager to resolve the problems.
- To receive and answer all guest inquiries, greet, check-in, respond to requests and settle accounts while providing exceptional service
- Works with all major departments which serve guests directly or indirectly while taking initiative to add a personalized experience
- Improve service delivery, efficiency and to improve follow up for all the guests staying Moevenpick Hotel Jeddah.

**Skills and Rpecifications**:

- This Vacancy is for Saudi Nationals Only
- Ability to speak, write and read the English language.
- Good professional appearance.
- Medium proficiency in computer skills
- Able to deliver effective results, meet tight deadlines and targets.

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