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Account Specialist
2 weeks ago
**About the role**:
As an Account Specialist you will have an opportunity to gain front line experience in several different aspects of sales such as: account request processing, solution up selling, problem identification, root cause analysis, problem resolution and relationship building.
**Responsibilities**:
- Manage end to end Quote to Order process and Sales Operations while ensuring the performance is in line with customer expectations.
- Customer requests execution and day-to-day account activities to maintain and enhance customer relationships.
- Engage with customer to support Quote to Order process and act as an advisor to customer and account teams.
- Own and drive organic growth cross-functional activities, with solid customer engagement, relationship, and account management team alignment.
- Support contract renewal, repricing and project preparation activities to ensure standard Quote to Bill model is executed.
- Align with account manager, engagement manager and bid manager to decide if to go with a Bid proposal in the parts related to Sales Operations.
- Responsible for commercial inventory management.
- Supporting client in Service Delivery and Tracking Tool usage and regular reporting for in charge clients.
- Create guidelines, documentation, and checklists to ensure smooth process from Bid phase to order creation with support of senior sales operations team.
- Acting as a quality consultant to Bid teams regarding Sales Operations related topics.
- Cooperate with Billing and Accounts Receivable department to resolve invoice quires, credit notes and customer non-payment issues.
- Proactively initiate improvement projects to improve the Quote to Order process, aim for Operational Excellence.
**About you**:
- Minimum 1 year of experience as Sales or Account Specialist or Sales support or Sales operation or other request and process driven supporting activities.
- Fluent level of English and Arabic, and excellent communication skills
- Customer orientation and proactive customer communication.
- Keen on improvement projects and self-starter attitude.
- Excellent negotiation and delegation skills.
- Demonstrate responsibility and taking ownership.
- Able to work towards targets and deadlines.
**Additional information**:
**Department**:
International Zone
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous
**Contract**:
Regular
