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Technical Support Specialist

3 weeks ago

Riyadh, Saudi Arabia Rewaa Full time

**Job Purpose**:
Rewaa Technology Company is seeking a Technical Support Specialist for a Tamheer position, to assist our customers with technical problems when using our products. Technical Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Key Accountabilities**:

- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.

**Requirements and Qualifications**:
Good with Excel.

Work under Pressure.

Good knowledge with electronic trades.

**Compensation and Benefits**:

- Competitive monthly salary.
- Health insurance compensation.
- 21 working-days annual vacation.
- Stock Option Plan.
- Rewaa is a fast-growing company with great opportunities to develop.