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Customer Care Specialist
2 weeks ago
Customer Care Specialist
**Customer Care Specialist**
**Department**:Customer Experience
**Employment Type**:Full Time
**Location**:KSA
**Description**
We are looking for Customer Service Specialists to join us
**Key Responsibilities**
- Monitor and manage escalated complaints received through the SAMA portal.
- Investigate each complaint, ensuring a thorough understanding of the customer's concerns.
- Liaise with relevant departments to gather all necessary information for a resolution.
- Ensure clear, professional, and empathetic communication in every customer interaction.
- Adhere to response time SLAs and maintain the highest standard of customer service.
- Maintain detailed records of all interactions and actions taken to resolve each complaint.
- Work closely with internal teams to expedite complaint resolution and improve response time.
- Ensure any escalated issues are addressed and resolved in a manner that aligns with company policies.
- Ensure adherence to regulatory guidelines, particularly SAMA policies and standards.
- company procedures and maintain a high level of confidentiality regarding customer data.
- Participate in team meetings and training sessions to stay updated on policies, procedures, and best practices.
**Skills, Knowledge and Expertise**
- **Education**: A high school diploma or equivalent. Some college coursework or a degree in a related field is a plus.
- **Communication Skills**: Strong written and verbal communication skills, with the ability to handle difficult conversations with professionalism and empathy.
- **Problem-Solving**: Basic problem-solving skills with the ability to investigate issues, identify root causes, and propose solutions.
- **Detail-Oriented**: Strong attention to detail, especially when managing complaint records and ensuring accurate information is documented.
- **Customer-Focused**: A passion for providing excellent customer service and resolving issues in a timely manner.
- **Team Player**: Ability to collaborate effectively with cross-functional teams to achieve common goals.
- **Technical Skills**: Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn new software or customer management systems.
- **Adaptability**: Ability to adapt to changing processes, tools, and regulations, particularly with respect to SAMA policies.
- **Experience**: No prior experience is required, but customer service or complaint handling experience is a plus.
Job ID 1d1ba6a5-0bd2-48c6-9f2d-dd57c3313a21
