Senior CRM 365 Application Developer

**Job Summary**:
**Key Responsibilities**:

- **Solution Development**:
- Design and develop customized solutions in Microsoft Dynamics 365 CRM to support business processes in the banking sector, such as customer relationship management, sales automation, and service management.
- Work on customizing the Dynamics 365 platform to fit the specific needs of the bank, including creating custom entities, workflows, plugins, forms, and reports.
- **Integration & Customization**:
- Develop and maintain custom APIs and web services for seamless data exchange between systems.
- Ensure that integrations comply with banking regulations and security standards.
- **Customization and Configuration**:
- Configure the Dynamics 365 platform according to the bank’s business requirements, customizing modules like Sales, Marketing, Customer Service, and Field Service.
- Develop custom dashboards, reports, and views to provide actionable insights to business users.
- Customize Dynamics 365 forms, workflows, and business rules to automate business processes in areas like customer management and loan processing.
- **Collaboration with Stakeholders**:
- Work closely with business analysts, project managers, and other IT teams to gather and refine requirements.
- Act as a liaison between business teams and technical teams to ensure the delivery of effective CRM solutions.
- Provide recommendations for CRM improvements and enhancements based on business needs.
- **Quality Assurance & Testing**:
- Ensure high-quality code and solutions by implementing best practices in coding, testing, and debugging.
- Participate in code reviews and ensure compliance with development standards.
- **Troubleshooting & Maintenance**:
- Ensure that the Dynamics 365 environment is kept up-to-date and properly maintained, including managing patches, updates, and version control.
- Troubleshoot and resolve technical issues reported by end-users or other departments.
- **Security & Compliance**:
- Implement robust security measures to protect sensitive banking data and comply with industry regulations (such as GDPR, PCI-DSS, and banking security standards).
- **Documentation & Reporting**:
- Develop detailed technical documentation for the CRM system, including design specifications, integration documents, and user manuals.
- **Mentorship and Leadership**:
- Mentor junior developers and provide guidance on CRM development best practices.
- Lead development teams on CRM projects, ensuring that tasks are completed on time and within budget.

**Required Skills & Qualifications**:

- **Education**: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- **Experience**:
- Minimum of 5+ years of experience in Dynamics 365 CRM development, with a strong focus on customization, integration, and system design.
- Previous experience working in the banking or financial services sector is highly preferred.
- Experience with the full software development lifecycle (SDLC), from gathering requirements to deploying and supporting the solution.
- **Technical Skills**:
- Expertise in Microsoft Dynamics 365 (Sales, Marketing, Customer Service modules).
- Strong knowledge of C#,.NET, JavaScript, HTML, CSS, and web technologies.
- Experience with Power Platform (Power Automate, Power Apps) and other Microsoft tools.
- Experience with Dynamics 365 integration techniques (RESTful APIs, Azure Service Bus, etc.).
- Knowledge of SQL Server and Azure.
- Familiarity with CRM security models, role-based access, and data privacy.
- **Tools & Platforms**:
- Microsoft Dynamics 365 CRM (Online and On-Premise).
- Azure DevOps, Git, or other version control systems.
- Power BI, SSRS, and other reporting tools.