Branch Operations Manager

This role is responsible for managing the entire operations and supervising and controlling the front and back office operations of the Branch in order to ensure compliance to standard operating policies and procedures and quality service objectives. Monitors the cash management system in adherence to prevailing regulations, oversees the cash transactions of the Branch, trains and supervises employees and ensures the achievement of the Branch's service quality objectives.
- Establishes and manages operations resources to deliver consistently the highest level of customer service with minimum cost through efficient operations and system support
- Manages day-to-day branch operations activities, including approvals, validations, and required disposition of dormant/deceased/blocked accounts and maintains related files in accordance with Bank policies and procedures
- Approves and signs branch documents such as internal transfer, external transfer, certified checks, cashiers' order, demand draft, cash book register, document for collection, Stop Payment requests and other related to operational functions
- Approves and validates withdrawals and encashment in excess of junior officers' authority, or whenever validation is required.
- Performs random and surprise checking of accounts, cash on hand, VISA/MADA Cards, PIN Mailers, Payment Orders, valuables and other bank assets
- Ensures that Branch Operations Manual are updated and properly maintained, and understood by the staff concerned (This point is not applicable to Branch Operations Managers, as it was provided by Policy & Procedure Division in HO).
- Ensures that Branch has sufficient cash in both Saudi Riyals and other foreign currencies to service clients' withdrawals and ensures compliance with Branch cash level limit as mandated by management
- Ensures that excess cash is managed as mandated by the Regional management that is deposited to SAMA or in designated Branch or in main safe
- Recommends to the Regional Operations Management, upon prior consultation with Branch Manager, upcoming customer requirements (the optimum level of Travelers Checks in foreign currency and SAR and ensures stock is replenished regularly) (This is not applicable anymore).
- Undertakes all aspects of staff management including appraisal, target setting, coaching, training and development, and ensures career development (The target setting to be set by RBG Management in coordination with HRG as per the existing practice).
- Engages staff to encourage customers to use the Bank’s Digital Channels (Fransi Plus, Fransi Mobile and etc.) for their banking transactions
- Ensures staff awareness, understanding and compliance with security and control guidelines, Bank policies and procedures

Detecting and Combating Fraud:

- Fully cooperate with AFMD regarding implementing recommendations & preventive measures.
- Read, understand and comply with AFMD Policy & Procedure.
- Commit to report fraud cases or suspected behavior as per the Whistleblowing and Code of Conduct & Professionals Ethics Policies.
- To have the highest standards of ethics, commitment and honesty as per the Code of Conduct and Professionals Ethics.

Operational Risk:

- Report associated operational incidents in a timely manner and in full cooperation along with responding to assessments and ORM related requests.

Compliance:

- Comply with all applicable laws and regulations and report any violations or financial crimes, including money laundering and terrorist financing.

**المهارات**:

- Bachelor Degree in Business Administration / Sales and Marketing / Finance (We recommend Bachelor Degree only for new hiring from outside the Bank, but for the existing Tellers or Senior Tellers we propose three years of experience only in order to replace a Branch Operations Manager).
- 5 years of experience in General Banking Operations (We propose just 3 years only instead of 5).
- At least 3 years of managerial or supervisory capacity, actively involved in team building, or in planning, organizing and in administering resources.
- Full knowledge of BSF policies and procedures related to organization, operations, management guidelines, products and services
- Written and spoken fluency in Arabic and English
- Good interpersonal and conflict resolution skills
- Excellent analytical skills related to financial figures and statistics
- Broad understanding of SAMA rules and regulations
- Broad understanding of fraud and risk prevention practices
- Good knowledge of the banking industry both local and international