Technical Support Specialist

5 days ago


Jeddah, Saudi Arabia 360Solutions Full time

**الأدوار والمسؤوليات**
- دعم فني لمشكلات العملاء واستكشاف الأخطاء وإصلاحها مع تقديم النصيحة

والحلول المناسبة وفقا احتياجات ‏العميل
- تسجيل كافة متطلبات العملاء وتوضيحها بنظام التذاكر ‏
- اتباع الإجراءات المعيارية للتصعيد المناسب للمشكلات التي لم يتم حلها إلى فريق تطوير البرامج
- البحث والتشخيص واستكشاف الأخطاء وإصلاحها وتحديد الحلول لحل مشكلات النظام
- اعداد تقارير طلبات المعالجة الفنية، والخطوات المتخذة لحلها
- التأكد من تسجيل جميع طلبات العميل بشكل صحيح
- تصميم وتحديث الشاشات للأنظمة والعمل على أنظمة جديدة‎‎
- التعاون مع المهندسين المتخصصين والمشاركة في حل المشكلات الأكثر تعقيدًا
- الدقة في حفظ المعلومات والقدرة على تنظيم تلك المعلومات والاهتمام بالعملاء ‏
- الرجوع إلى قاعدة البيانات الداخلية أو الموارد الخارجية لتقديم حلول تقنية دقيقة
- البحث والتشخيص واستكشاف الأخطاء وإصلاحها وتحديد الحلول لحل مشكلات النظام
- المتابعة مع العميل للتأكد من أن أنظمة تكنولوجيا المعلومات الخاصة بهم تعمل بكامل طاقتها بعد

استكشاف الأخطاء وإصلاحها
- حل المشاكل التقنية للعملاء وشرح أسباب المشكلة للعميل لتجنب وقوعها بالمستقيل

**المؤهلات والخبرات**

**- **بكالوريوس في التخصصات التالية (علوم حاسوب - تقنية معلومات-نظم معلومات)‏

**- **خبرة من 1 - 5 عام بنفس المجال ‎

**- **القدرة على تقديم الدعم الفني والرد على الاستفسارات عن طريق مختلف قنوات التواصل مع العملاء.

**- **‏ Sql server, Html, js, Css ‏ إمكانية العمل على الأنظمة الاتية

**- **يجيد التحليل واكتشاف طرق حل مختلفة لكل المشاكل‎‎

**- **الاطلاع الدائم على المستجدات في مجال مكتب المساعدة‎

**- **الفهم الدقيق للبرامج والأنظمة التي يستخدمها الموظفين أو العملاء‎‎

**- **القدرة على العمل التعاوني في فريق عمل جماعي لتحقيق رؤية الشركة‏

**Job Types**: Full-time, Contract
Contract length: 12 months

**Education**:

- Bachelor's (preferred)
**Experience**:

- information technology: 1 year (preferred)



  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    We are seeking a detail-oriented and analytical individual to join our team as a Technical Support Specialist. This exciting opportunity allows recent graduates to develop their technical skills by working alongside experienced professionals.As a Technical Support Specialist, you will be responsible for assisting in the installation, maintenance, and...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    About the RoleThis is an exciting opportunity to work as a Technical Support Specialist in a fast-paced IT environment. You will be responsible for providing technical support and resolving complex technical issues.Your key responsibilities will include:Providing technical support to internal and external customersMaintaining and improving IT...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    We are seeking a skilled IT Technical Support Specialist to join our team. As an IT Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing top-notch support to our customers.Key Responsibilities:Infrastructure Management: You will be responsible for managing and maintaining our IT...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Technical Support Specialist to join our growing team. As a key member of our support team, you will be responsible for providing expert-level support to our customers, troubleshooting technical issues, and working closely with development teams to resolve complex problems.Key...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    Job Overview: We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our digital product family, you will be responsible for providing top-notch support to our customers.">Responsibilities:Provide extensive troubleshooting and debugging technical systemsWork on operations and maintenance driven coding...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    Job Description: As a Technical Support Specialist, you will be responsible for providing support for incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services. This role requires the ability to learn quickly and work on disparate and overlapping tasks.">Provide support of incoming tickets with...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    As a Technical Support Specialist, you will play a critical role in providing timely and effective support to our customers. Your primary responsibility will be to review written communications to ensure adherence to policy and respond to inquiries received via web chat, telephone calls, email, ticketing system.Key ResponsibilitiesReview written...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    Job SummaryThe role of Technical Support Specialist involves providing world-class service to our customers by ensuring all IT equipment and infrastructure are running at their optimum performance.Main ResponsibilitiesInstallation, maintenance, and support of IT equipment.Asset and Inventory management.Liaising with third-party vendors and suppliers to...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Full time

    Job OverviewThis role involves providing technical support and application consulting services to customers. As a key member of our team, you will be responsible for identifying customer requirements and aligning them with our extensive portfolio of instruments and products.Key responsibilities include:Providing workflow support and product demonstrations to...


  • Jeddah, Makkah Province, Saudi Arabia beBee Careers Part time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team on a part-time basis. As a key member of our technical support team, you will be responsible for providing timely and safe assistance in maintaining the smooth operation of our hotel’s systems.