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IT Technical Support
2 weeks ago
At Dar Al -Thiker Schools we strive for educational excellence and innovative practices that shape the future of our students. Located in Jeddah, our schools are recognized for its commitment to providing high-quality education in a supportive and inspiring environment.
We are looking for a IT Technical Support to join our team. The IT Technical Support is responsible for providing timely and effective on-site IT support to end-users across school campuses. The role ensures operational readiness of classroom and administrative technology through a combination of reactive troubleshooting and proactive maintenance. The IT Technical Support will support teachers, staff, and students by resolving hardware, software, and connectivity issues, while promoting safe and efficient use of school technologies. The role requires hands-on problem-solving, daily user interaction, and strong collaboration with the Technical Support Leader to uphold service standards and support excellence.
**Key Responsibilities**
- **Responds to Support Requests**
Provide first-line support for hardware, software, AV, printer, and network-related issues across assigned campus(es).
- **Conducts Preventive Maintenance**
Perform regular checks on classroom technology (smart boards, projectors, laptops) to reduce risk of failure during school hours.
- **Supports Classroom Technology Readiness**
Ensure AV systems and teacher devices are operational at the start of each day. Report recurring issues or service gaps.
- **Documents and Updates Support Records**
Use the IT ticketing system to log all incidents, updates, and resolutions for visibility and tracking.
- **Assists with Device Setup and User Onboarding**
Support the setup and configuration of new devices for staff or students, including orientation on basic use and login procedures.
- **Implements IT Hygiene and Safety Practices**
Promote proper handling, care, and safe use of IT equipment among school users. Report misuse or damage incidents.
- **Supports Training and Awareness Campaigns**
Assist in delivering user training and awareness sessions on common tools and best practices under the direction of the Technical Support Leader.
- **Escalates Complex Issues**
Identify when an issue exceeds standard troubleshooting and escalate appropriately within the IT support structure.
- **Contributes to IT Projects and Upgrades**
Participate in system deployments, classroom technology refreshes, and infrastructure upgrades as assigned.
**Requirements**:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 0-2 years of experience in technical support, ideally in educational or multi-site environments.
- Basic understanding of networking fundamentals (Wi-Fi, IP, connectivity).
- Solid knowledge of computers, printers, AV systems, and classroom devices.
- Familiarity with helpdesk ticketing systems and incident documentation.
- Good communication and interpersonal skills
- Fluency in English and Arabic.
