Key Account Customer Care

6 days ago


جدة, Saudi Arabia Bupa Arabia Full time

KACC Operations:

- Adminster Aramco Personnel, Aramco members, and coordinate with company departments to address and resolve issues and inquiries, including pre-authorization requests, referrals, membership, appeals, M-time requests, and complaints.
- Perform quality checks for RPA batch processes to ensure that all enrollment batches are executed correctly in the Caesar system, meeting agreed KPIs.
- Add and reactivate members and update member information as per Aramco request.
- Support KACC marketing activities, such as health lounge events, awareness days, and other engagement initiatives

Customer Satisfaction:

- Develop assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience.
- Build strong relationships with Aramco Personnel and represent the company positively, ensuring high customer satisfaction and serving as the main point of contact for benefit-related queries under client contracts.
- Conduct service overview sessions for Aramco personnel, Aramco members, and company departments.

Compliance & Reporting:

- Provide daily transaction reports (including printing/data correction) and weekly reports on appeals, offline cases, reactivated cases, GOSI cases, and cases involving married daughters.
- Prepare monthly reports on operational issues such as M-time and RPA-related cases.
- Track KACC activities and maintain up-to-date dashboards for consistent reporting.
- Ensure all received cases are documented and saved in the system for accurate record-keeping

**Skills**:

- Communication & Relationship Building: Strong ability to establish and maintain professional relationships with clients and internal stakeholders, ensuring high levels of client satisfaction.
- Problem Solving: Ability to resolve issues efficiently and quickly, providing solutions that enhance service quality.
- Quality Assurance: Experience in operations and quality management, especially within automated process environments
- Reporting Skills: Proficiency in preparing and analyzing periodic reports to ensure compliance and transparency in service delivery



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