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Housing Manager

2 weeks ago

Medina, Saudi Arabia SOFITEL Full time

**Company Description** Join** us at Accor,**where** life pulses**with** passion**

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.

At Sofitel Shahd Al Madinah our Guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

**Hospitality**is** a**work** of**heart**,**
**Job Description** SUMMARY OF POSITION**

The Housing Manager is accountable for overseeing and managing the daily operations and activities in the staff accommodation. This role includes ensuring proper maintenance of accommodation, addressing resident concerns, coordinating housing assignments, and upholding a safe, comfortable, and compliant living environment for all employees. Additionally, the Housing Manager will manage the logistics of accommodation allocation, oversee transportation, monitor on-site employee dining room, manage operational budgets, and collaborate with various departments to fulfill the accommodation needs of the organization.

**SCOPE**

The Housing Manager (Staff Accommodation) is responsible for the comprehensive management of employee housing facilities. The role encompasses responsibilities including but not limited to operational management, maintenance, employee welfare, budgeting, and legal compliance.

**SUMMARY OF RESPONSIBILITIES**:
Responsibilities and essential job functions include but are not limited to the following:
**Accommodation & Facilities**
- Oversee the allocation of staff accommodation based on company policies, employee entitlements, and employee needs
- Ensure all employee accommodation facilities are properly maintained, safe, clean, and fully operational
- Maintain up-to-date records of accommodation occupancy and availability
- Conduct periodic/monthly inventory of company assets, OS&E, Linen, etc as per schedule
- In coordination with the Security Team, perform periodic checks across the accommodation including rooms, apartments, villas, club house, recreational facilities, prayer room, and public areas to ensure compliance with local legislation, health & safety regulations, safety measures, and other accommodation-related policies
- Implement housing rules and regulations in accordance to local legislation and hotel policies and ensure that they are adhered to at all times
- Conduct daily operation meetings with the housing team to discuss and address operational issues as and when needed
- Resolve employee concerns related to staff accommodation in a timely and efficient manner
- Ensure welcome kit are arrange for all new joiners i.e welcome card, welcome drinks and fruits, printed accommodation rules and regulations, required toiletries etc.
- Ensure the Room for new joiners are always up to the standard.
- Maintain a detailed record of all reported maintenance issues and update with actions taken for resolution
- Ensure inventory check for all leavers prior leaving the accommodation.
- Follow-up any pending maintenance issues from any concerned departments including external contractors, engineering team, etc.
- Provide safety and security across by ensuring sufficient security coverage across the staff accommodation
- Meet and greet all new joiners and explain in person the rules of the accommodation (Does and Don’t).
- Provide 24/7 support to all employees in the accommodation as and when needed including emergency situations involving medical emergencies and any other activities involving law enforcement authorities, etc.
- Assist the Local Authority in regards for any assistance.
- Attend weekly in person T&C meeting in the Hotel to update the team accordingly.
- Facilitate effective and efficient move-in and move-out processes for all employees in the staff accommodation, ensuring smooth transitions
- Manage the daily tasks of the Housing team and ensure all checklist are being comple