Sme Subregional Account Management
1 day ago
To drive sustainable business growth through effective leadership and strategic planning based on assigned areas. In addition, ensure all team members complying & following with the SAMA/CCHI/IA and authorities’ regulations
Sales strategy and execution:
- Develop and implement effective sales strategies to achieve organizational goals and revenue targets
- Identify growth opportunities
- Monitor the agent's objective and set their goals to be achieved
- Achieve yearly sales target SME's/Individuals new & renewal according to AOP.
- Manage Agents objectives by forecasting, scheduling, analyzing & initiating new sales initiatives according to the given KPI’s
Team leadership & people development:
- Lead, manage, and motivate the sales team to meet or exceed sales targets
- Provide coaching, training and mentorship to imprve team performance and sales skills
- Monitor progress and conduct perfroamcne reviews regularly for team members
- Train new employees to ensure professional performance
- Identify the needs of the team members’ development to improve selling skills
- Annual vacation plan for team members
- In-house trainng courses
- Deliver performance reviews of team members, conducts disciplinary interview complete and file all necessary documents, compulsory business requirements & HR documents
Reporting:
- Send daily reports to the management team
- Share team members update/info to the SME Development team as per required information
- Ensure accurate data and up to date CRM records for all sales activities and client information
- Meet minimum weekly sales call standards and complete all reporting, forecasting in a timely manner
Customer experience and excellence:
- Evaluate, provide feedback, monitor and motivate branch/field sales team to provide an excellent customer experience, while improving business calls, meeting quality and performance requirements
- Resolve outlet/sales team & customers issues or submits unsettled issues to the sales, operation management & HR department for appropriate actions
- Deliver Client service level agreement and KPI's
- Interact directly with SME’s, Bupa operations, pricing, finance, membership, CCHI,compliance,sales quality, collection, facility & training development to ensure customer expectations are met by Bupa team and actively pursue feedback
Legal requirements:
- Ensure acceptable level of awareness in KSA, CCHI, SAMA, Bupa operation, HR, as well as sales rules & policies
**Skills**:
- Strong understanding of customer and market dynamics and requirements
- Organizational and management skills, motivational skills, leadership by setting examples
- Ability to understand the problems of members in team and ability to empathize rather than showing sympathy.
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