Service Delivery Manager

2 weeks ago

الرياض, Saudi Arabia Oivan Group Oy Full time

**What We Need**:
**What You'll Do**:
**Responsibilities**:

- Ensure the effective delivery of services to our client, meeting quality and timing expectations.
- Manage project budgets, keeping resources aligned with financial goals.
- Oversee billing processes, coordinating with finance to prepare and track client invoices.
- Build and maintain positive, productive relationships with our cilent's stakeholders as their main point of contact.
- Identify and propose additional projects to our cilent, expanding Oivan’s service offerings and contributing to revenue growth.
- Address any service-related issues promptly, working with teams to develop and implement solutions.
- Track performance metrics to monitor service quality in software teams and products to drive improvements.

**What You Have**:
**Requirements**:

- Overall 10 or more years of experience in a similar role, ideally with large clients in IT services or consulting.
- Proficiency in budgeting and financial management, with experience in invoicing and cost control.
- Proven ability to identify and pursue additional project opportunities within existing accounts.
- Strong interpersonal skills with a focus on building and sustaining client relationships.
- Proactive approach to problem-solving and an ability to work strategically.
- Fluency in Arabic and English, essential for client communications.
- Background in software development or experience delivering large IT projects, with knowledge of programming.
- The following certifications: CSM, PMP, CSPO are seen as an asset

**What We Offer**:
**What We Offer**:

- An international workforce to learn from and grow with - we have a diverse, multicultural workforce with Nordic values
- A fair compensation package and a considerable annual leave of 25 days per annum. We support our staff to be with family at the most important time. Partners with a newborn baby can have additional holidays.
- Opportunities for growth and enrichment through Grow with Oivan, our internal learning and development departments
- Line devices Mac or PC within a fixed company budget
- Team building activities, movie nights, events

**Who We Are**:
(PDPL statement)

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