Duty Manager

5 days ago

Dhahran, Saudi Arabia Emprego SA Full time

**About Us**

**Your day to day**
- Promotes inter-hotel sales and in-house facilities. - Ensure guests are greeted upon arrival and deliver a smooth check in or check out process - Engage with guests and respond appropriately to guest comments, complaints, gain feedback and build relationships to improve guest satisfaction - Ensure all cash and credit transactions are handled in a secure manner - Manage day-to-day staffing needs, plan and assign work and establish performance goals - Ensure your team are properly trained on systems, security, service and quality standards - Promotes inter-hotel sales and in-house facilities. - Checks billing instructions and monitors guest credit - Analyses and approves discounts and rebates. - Analyses the rate variance report to ensure rooms revenue control - Ensures front line staffs comply with FIT marketing techniques and maximize sales - Provides functional assistance and direction to all departments. - Supervises and directs Reception and Reservations personnel. - Supports and assists Front Office personnel and all departments at peak periods -Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff. - Provides input for Front Office meetings. - Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. - Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel - Ensures VIPs and IHG RC guests receive special attention - Inspects front of house and back of house regularly for cleanliness. - Takes action with the Property Management Systems (PMS) in emergency situation

**What we need from you**
- Qualification in Hotel Management/Business Administration is preferred - 2-3 years of Front Office/Guest Service experience including management experience. - Communication skills - guest will need to come to you with concerns as well as compliments, so you’ll be easy to talk to - Your problem solving skills will turn issues into opportunities so every guests leaves with great memories - Drive and enthusiasm - a proven ability to motivate and lead teams - Flexibility
- night, weekend and holiday shifts are all part of the job - English language skills essential.

**What we offer**

We will reward all your hard work with a great salary and benefits, a great room discount, and superb training. Join us and you will become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

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