Spa Operation Manager

We are looking for a home service Spa experienced operation Manager to oversee all aspects of our day spa. In this position, you will hire and train staff members, delegate tasks to staff, and set schedules. You will also be responsible for the performance of our spa, so you must develop marketing campaigns, whether through advertising campaigns or social media posts. Spa operation Manager is directly responsible for achieving sales goals through exceptional customer service, marketing the shop, sales growth and cost control

**Spa Manager Responsibilities**

a. Utilize existing business building tools and programs to increase sales, increase customer count, and retain customers.

b. Meet or exceed minimum productivity requirements as established by the company.

c. Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer’s image and contribute to the customer’s satisfaction with services performed.
d. Develop and maintain local business relationships.
e. Maintain professional appearance and a positive attitude

**2. Provide exceptional customer service.**
a. Understand the needs of customers; handle and resolve customer service issues to maintain customer loyalty.
b. Communicate to the customer a clear understanding of the pricing before services are performed.
c. Display a sound understanding of all available services.
d. Coach and develop the team through existing customer service training programs.
e. Establish and maintain a positive working relationship with peers, shop and franchisor personnel, as well as landlords, property managers, licensors, and beauty schools.

**3. Manage inventory and control expenses.**
a. Create weekly shop schedules and direct changes using available scheduling and forecasting tools to ensure accept-able wait times and achieve payroll goals.
b. Correctly charge for services rendered and products purchased, including proper discounting according to company policy.
c. Effective control of shop operating costs such as supply and retail inventory, utilities, and maintenance costs.
d. Safeguard company assets. Audit shop to ensure employees charge correctly for services and products.

**4. Lead and develop a team.**
a. Recruit, interview, hire, and retain staff.
b. Motivate the team creating a positive work environment.
c. Train and provide guidance to employees on the use of all business operating systems including, but not limited to, point-of-sale systems.
d. Train and provide guidance to employees on proper techniques for services offered.
e. Set clear goals and objectives for team, measure performance and provide guidance to the team through regular communications to meet those goals.
f. Document important conversations, incidents and goals.
g. Approve time off and schedule employees according to forecasting requirements.
h. Discipline and terminate staff when appropriate with guidance from your human resources company.

**5. Complete required administrative tasks/compliance.**
a. Enforce and promote all corporate policies, procedures and work rules.
b. Ensure opening and closing procedures are adhered to and daily bank deposits are made.
c. Ensure the cleanliness of the shop and that the shop complies with all applicable state and local sanitation rules.
d. Perform a variety of tasks related to shop operations, including but not limited to: answering telephones, stocking shelves, taking inventory counts, and other duties as assigned.
e. Ensure information in POS system is correct and up to date, including employee and new hire information.
f. Ensure all staff licenses are current, valid and posted.
g. Ensure all items required by state and federal law are posted in shop as directed by company.
h. Maintain and uphold safety standards by identifying and correcting conditions that affect shop safety.
i. Timely submission of all company required paperwork.
j. Ensure shop is open for all posted hours covering any employee’s shifts, if necessary and as applicable.

**Requirements**:
strong management, sales, computer, written, and verbal communication skills. This position requires a blend of organizational skills with an adept proficiency in people skills. Interviewing, hiring, managing personnel, scheduling, budgeting, sales, and intuitive thinking all illustrate the needed organizational skills. This person should have the ability to identify and solve problems, set expectations and goals, and delegate tasks. Must be sales driven, outgoing, cheerful, engaging, energetic, resourceful, imaginative, and goal oriented.
- Strong Management Skills (Coaching and Developing a Team)
- Industry Knowledge
- Organizational Skills and Intuitive Thinker
- Verbal and Written Communication Skills
- Customer Service Driven
- Sales Background
- Marketing
- Good looking and representable

**Qualification**
- High school diploma in business administration or any other related field
- Mi