Data Center Technician

Data Center Technician (IC4)-230001W7

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

Perform performance trend analysis and manage the server/network capacity. React to potential problems using automation, scheduling, and monitoring tools - escalating to management where appropriate. Participate in configuration and implement technical solutions to enhance and/or troubleshoot the system. Responsible for support documentation as well.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.

**The person**
- Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
- Min 3 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).
- Min 3 years experience of data center M&E equipment
- Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
- Experience working in a mission critical operations environment providing client-facing, direct customer support and service.
- Ability to speak confidently & communicate clearly in a virtual environment
- Advanced technical troubleshooting skills for system, network and infrastructure issues with the ability to share knowledge and pass on skills.
- Strong Adherence to process and be process champion (including drafting new processes or challenging shortcomings in existing)
- Excellent communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
- Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
- Ability to review, prioritize and action incoming support tickets in a severity-based ticketing system.
- Be a driver of change and continuous improvement through new processes and creation of detailed support documentation
- Familiar with working in a change control and approval led environment.
- Highly service-oriented, reliable, responsible, self-motivated individual who has the ability to identify possible issues before they arise.

**Required Data Centre experience**
- Thorough understanding of data center design and layout including electrical, mechanical, cooling plant & operation thereof
- Airflow management (hot aisle, cold aisle, containment etc. and the understanding of the impacts)
- Rack, stack equipment including commissioning of new racks
- Strong structured cabling skills on fiber & copper (e.g looming, term & test)
- Ability to build and verify patching schedules for new block expansions.

**Required systems & hardware expertise**
- Systems administration (Linux and/or Windows Servers)
- Hardware repair, diagnosis & break / fix
- Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
- IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
- Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.
- Have a solid foundation of experience supporting servers, storage and networking technology.

**Role Responsibilities and Requirements**:

- Act as data center SME liaison to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations)
- Works closely with the data center manager to ensure operational excellence in the data center, assist with technical decision making and drive process improvements.
- Close liaison with project teams and data center engineering for expansion projects and site builds, helping to ensure timelines are met and capacity needs are not at risk.
- Mentors and trains junior technicians to aid development and experience in advanced troubleshooting techniques.
- Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software.
- Escalation point to ensure system repairs and fault diagnosis are kept within SLAs
- Planning & commissioning new rack positions
- Involvement with the design & commissioning of new whitespaces
- Adherence to defined Health & Safety processes at all times
- Working as part of a multi-disciplinary team sharing knowledge globally without friction or borders.
- Experience working in a data center environment and with related health & safety risks, regulations and requirements. Among other:

- You’ll be required to use all Personal Protective Equipment defined by the EHS policies and procedures (such: Ear protectors, Safety Shoes, Gloves, bump caps etc.)
- The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations
- The position may require working in cramped spaces or elevated locations.
- Be able to work on a 24x7 shift schedule tha