Restaurant Manager

**OVERVIEW**

Job Title**:Restaurant Manager**

Reporting _Reports To: Supervises: _
Relationships **Operations Consultant** _Staff, Team Leader, Manager Trainee_
- Assistant Managers._

Department **Operations** Division Operations

Location N/A

Role Purpose To develop and retain people to deliver outstanding QSC, build sales and control costs to deliver optimum business results for the restaurant.

**KEY ACCOUNTABILITIES & ACTIVITIES**

% of Time Key Accountabilities Key Activities

30% **Sales & Profit ** Create and evaluate short and long-term
Management restaurant objectives, action plans and results for QSC, Sales, Profit, and People
Development
- Responsible for controlling P&L Line Items
- Carry-out monthly P&L projections and reconciliation of P&L and determine restaurant's profit opportunities with the assistance of the restaurant management

40% **Restaurant ** Organize restaurant's monthly activities
Operations calendar to achieve restaurant objectives and
Management ensure consistent operations
- Deliver excellent quality, service and management without supervision
- The implementation of restaurant promotions
- Gather customer’s feedback and judge patterns and trends; initiate specific actions to continuously improve customer satisfaction
- Ensure that bottom line profit is appropriate for the restaurant's sales level and follow-up continuously on procedures that support sales
- building promotions during the shifts
- Respond to changes in volume patterns and promotional activities by planning and making adjustments as needed to ensure operational standards are maintained
- Ensure all assigned daily, weekly, and monthly equipment Maintenance & calibrations are completed (Internally & Outsource)
- Execute restaurant's retention plan (e.g., enthusiasm calendar, communication sessions, etc.)

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- Conduct team meetings, crew opinion surveys, and communication sessions
- Execute crew/manager incentives and enthusiasm calendar activities.
- Ensure timely processing of administration

(Health Cards, Store License, IqamaRenewal, Etc.
- Ensure/Calculate the restaurant's Build-To's, and order food, paper and operating supplies
- Ensure that the employee welfare requirements are met (Housing, Medical, Transportation etc.,)

20% **Reporting and Control ** Control and verify labor, waste, cash while managing shifts including costs of day-to-day shift management, assigned daily paperwork, inventories, cash sheets, drawer counts, and deposits
- Manage allocated annual restaurant budget by controlling expenditures, cost reduction initiatives and reporting variances in actual versus budgeted, to ensure effective cost management practices

10% **People Management ** Provide clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow inside the restaurant
- Plan, manage and review individual performance and provide regular feedback, developing opportunities and coaching, taking prompt action where necessary
- Provide guidance and leadership to all restaurant staff to achieve targeted goals and objectives.
- Ensure effective talent management practice i.e. attracting, developing, rewarding and retaining high performance individuals by efficiently implementing Performance Review.

**BUSINESS METRICS**

Direct Influence Indirect Influence

Financial **Sales Targets ** Budget

Customer **Customer**

Satisfaction

Process **Policies & Procedures**

Staff **Satisfaction**

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**QUALIFICATIONS/REQUIREMENTS**

Knowledge and **2 to 4 years’ experience in Operations role**

Experience

Job related Skills **Planning and Organizational Skills**
- Coordination Skills
- Result Driven
- Communication & Presentation Skills
- Interpersonal Skills

**LEADERSHIP COMPETENCIES**

**Communicate Effectively & Candidly**
- Expresses complex ideas and positions in a clear, concise and timely manner
- Listens and asks clarifying questions to understand others' point of view and identify issues.
- Communicates in a way that demonstrates respect for individual differences.
- Encourages others to express their views openly, even if they are contrary to the majority viewpoint.

**Puts the Customer First**
- Anticipates customer concerns and takes initiative to proactively resolve issues.
- Solicits feedback proactively to identify ways to improve service or products.
- Ensures direct reports (or projects and initiatives, if in an individual contributor role) are focused on meeting customer needs.

**Leads the Change & Innovation**
- Investigates and adopts best practices from both within and outside of the organization.
- Adapts both quickly and resourcefully to shifting priorities.
- Helps others adapt in the face of resistance.
- Challenges past assumptions to ensure that processes and outcomes are continuously improved.
- Generates innovative approaches to own work.

**Builds & Leverages Talent**
- Actively seeks out opportunities to coach and develop others.
- Identifies and tak