Guest Service Agent

2 weeks ago

المملكة العربية السعودية, Saudi Arabia voco Full time

At voco® Al Khobar, you’ll find contemporary style combined with warm hospitality and a great location. We’re 5 minutes from the Eastern Province business hub, and a short drive from Khobar Sea Front promenade or the fashion boutiques of Dhahran Mall.

Our welcoming hotel makes life easy for business travelers and families looking for downtime. We have secure complimentary parking, and separate facilities for men and women in our spa and Fitness Centre. Inviting guest rooms have a subtle design and quality bedding, as well as refreshing power showers in spacious, marble bathrooms. You’ll find executive desks and complimentary WiFi in each room too, while thoughtful voco extras include Smart TVs, fragrant this works toiletries and picture windows with downtown views. Upgrade to an Executive Suite and we’ll add in separate living space and a Jacuzzi.

**Responsibilities**:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

Requirements and skills:

- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus

What you will get?

What we offer Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.| |Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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