Guest Customer Services Manager

1 week ago

المملكة العربية السعودية, Saudi Arabia RATP Dev Full time

**Titre de poste**:
Guest Customer Services Manager - Red Sea, Saudi Arabia F-M

**Contexte**:
RATP Dev, a subsidiary of the RATP Group, ensures the operation and maintenance of urban and interurban transport networks in 14 countries through over 100 subsidiaries. With over 27,000 employees and the expertise and backing of a global leader in public transportation, our subsidiaries provide performance, dynamism and reliability to our customers and passengers to their networks.

In the context of our international development, we are targeting the Red Sea Project, in Saudi Arabia: a multimode transport network (9 different modes: buses, guest cars, seaplanes, luggage vans ) in a seaside city of tourism and luxury residences (up to 50 hostels on 22 islands). RATP Dev is targeting the coordinator role of the several modes' operators, with direct management of the Transport Operations Control Centre (TOCC).

**Missions**:
The Guest Customer Services Manager defines the Customer Services strategy, is responsible for the Customer Service, and ensure a high-quality passenger experience for all metro users. He is also responsible for increasing guest satisfaction and ensures compliance to the performance regime compliance.

He manages a team of 2 experts, and reports to the Project Director.

**Responsabilités et activités**:

- Ultimately responsible for running the Guest Services monitoring of O&M providers
- Interface with the MOM, TRSDC and O&M providers
- Delivery of all Guest Services consultancy services and owns Guest Services SOP production
- Performance & planning management of team of experts reporting to him/her
- Deploys the Customer Service strategy, policies and procedures with his teams, ensure guidance to O&M service providers

**Expériences et compétences requises**:

- At least 5 years' experience in business relationship management, customer service or sales within a customer-oriented environment
- Effective verbal and written communication skills
- Able to both lead and take a hands-on approach to projects
- Strong ethics - complies with applicable laws and regulations
- Fluent in English

**Particularités du poste**:

- Job based in Saudi-Arabia

**Contrat**:
01 - CDI

**Localisation du poste**:
**Localisation du poste**:
Moyen-Orient, Arabie Saoudite

**Lieu**:
Arabie Saoudite

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