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Front Office Agent

2 weeks ago

Hofuf, Saudi Arabia Mercure Al Khobar Hotel Full time

**Front Desk Agent Responsibilities**:

- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Operating switchboard and assisting with inquiries.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.

**Front Desk Agent Requirements**:

- High school diploma or suitable equivalent.
- 1+ years of front desk agent experience preferred.
- Well-groomed, professional appearance.
- Outstanding written and verbal communication skills.
- Team player.
- Physically agile, and able to stand for extended periods.
- Available to work shifts, over weekends, and on public holidays.

**Salary**: From ﷼4,000.00 per month