Front Office Manager

Wyndham Garden Dammam is now seeking a Front Office Manager to join our team in Kingdom of Saudi Arabia.

**Job Summary**:
**KEY RESPONSIBILITIES**:
**Main Duties**:

- Ensures that check in procedure are strictly adhered.
- Achieves maximum room occupancy within agreed overbooking policy.
- Ensures that credit control procedures are strictly adhered to, that no bill exceeds the stipulated limit without prior approval and that written confirmation, purchase order, or orders are on file.
- Makes sure that top producing accounts are protected during high book dates and inform them accordingly.
- Ensures that all repeated guest are treated as VIP and amenities are extended throughout their stay.
- Increases revenue by having a good relationship with airline managers for any lay over business.
- Ensures all front office management operation is in line with the hotel policy.
- Provides high degree of professional service to arriving and departing guests.
- Makes sure all team members, reception, reservation, concierge, and telephone operators are providing a high standard of service.

**Other Duties**:

- Ensures that luggage is delivered to and collected from guest room speedily.
- Makes sure that guest accounts are balanced daily and inform the EAM/General Manager for any variance.
- Handles guest complains in a professional manner.
- Trains front office staff to sell all other hotel outlets including food and beverage outlets.
- Controls guest transportation requirements and oversee vehicle availability.
- Works very closely with housekeeping department to guarantee the right product is served to the guest.
- Ensures all guest service area including lobby are clean and safe.
- Makes sure all out of the hotel surrounding area are clean and safe and see the security of guest.
- Is the champion of Wyndham Rewards

**SKILLS & COMPETENCIES**:

- Good communication skills both oral and written
- Leadership skills
- Attention to details
- Commercial awareness
- Ability to work under pressure
- Problem solving skills
- Excellent organizational and time management skills
- Staff training and motivation skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me Service culture to be responsive, respectful and deliver a great experience.

**EXPERIENCE, CERTIFICATION & EDUCATION**:

- Experience as a Front Office Manager in a 4/5-star hotel
- High level of expertise in Microsoft, Fidelio Opera and Micros is essential
- Must be fluent in written and spoken English, any additional language is a plus
- Manage and coordinate all front desk activities, staffing and guest relations
- Strong customer service ethos
- Bachelor Degree is required
- The vacancy is open to Saudi National Only

**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

**Job Location**: Wyndham Garden Dammam, Building 6929, 18th Street, Dammam, Eastern Province 32242
Employment Status: Full-time

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