Reception Manager

2 days ago


Riyadh, Saudi Arabia Business Umbrella Full time

As the reception manager you will be responsible for the management of all reception teams, throughout the resort.

Main duties and responsibilities:

- Motivate, lead and develop the team.
- Manage the rota’s, absences and clock cards for all receptionists.
- Assist with and implement company procedures and required operational standards.
- Be accountable for cost management.
- Effective management of the hotel property management system.
- Train and develop the team to handle all guest queries and or complaints.
- Ensure any guest issues are resolved immediately wherever possible and assist and provide conflict resolution.

Key Skills and Experience:

- Previous experience of managing a small team is essential.
- Ideally experience in a similar role, with a strong customer service background.
- Excellent communication skills both oral and written
- First class interpersonal skills
- Knowledge of health and safety would be advantageous as you will be required to ensure health and safety is adhered to.
- Ensuring excellent attention to detail, and 5-star standards, are maintained at all times
- A hands-on approach needed
- Flexible working hours, including weekends depending on business needs

**Salary**: ﷼8,000.00 - ﷼9,000.00 per month

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)



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