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Mobility Systems Manager

3 weeks ago

Riyadh, Saudi Arabia Serco Plc Full time

Make a difference every day

The Job Opportunity

Serco Saudi Arabia (SSA) will be acting as a managing agent that is responsible for a project that will act and serve as a luxurious tourist destination. KSA is a key focus for Serco Middle East and our goals are aligned to the Kingdom’s Vision 2030.

The key purpose for this role will be to manage the service operators of the following transport modes:
Air (Private Planes & Helicopter, etc.)
Sea (Marine fleet & water taxis, sea freight etc.)
Land - Road (cycle, cars, buggy, buses etc.)
Land
- Logistics (vans, staff buses etc.)

Key accountabilities

Support the Head of Guest Experience in processing and analysing customer experience feedback and data flows.
Responsible on behalf of Serco for client's smart mobility app with the client’s Smart mobility team.
Ensures that guest feedback is incorporated and fed back to the client’s smart mobility team.
Responsible of training on smart mobility app to transport operators.
Provide regular reports on performance.
Work with the client’s Smart Mobility Team to develop and enhance the mobility app (schedule and booking platform) functionality and integration with O&M Mobility Service Providers systems. Serco is not expected to develop or deliver the technology directly but shall coordinate and support.
Management of subcontractors and suppliers.

Specific Requirements

5 years plus experience of managing within a complex project and operations management environment and preferably in the transport industry
5 years minimum experience in managing multi-disciplined People Managers including support functions
Demonstrated experience in guest experience Management
Degree holder in Business Management or any related field

Working with Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

We take pride in what we do